---
title: Convert Currency Troubleshooting
description: WooCommerce payment gateway currency not converting, or showing the wrong rate or amount? Common fixes.
url: "https://wpfactory.com/docs/convert-currency-troubleshooting/"
updated: "2026-09-26"
category: Troubleshooting
---

# Convert Currency Troubleshooting

## Fix currency conversion problems

When [Payment Gateway Currency for WooCommerce](https://wpfactory.com/item/payment-gateways-by-currency-for-woocommerce/) does not convert prices, confirm Convert currency is ticked and the gateway has a target currency and conversion rate, and check Convert on in the General sub-tab. For mini-cart errors, enable Recalculate cart and Convert on AJAX. For prices converted twice, keep Cache prices on.

### Prices are not converting at all

1. Confirm **Convert currency** (the "Enable section" checkbox) is ticked and a target currency plus a conversion rate are set for the gateway.
2. Check **Convert on** (General sub-tab). If set to **After checkout**, prices only convert on the thank-you page and final order, not in the cart.
3. Prices are skipped on single product pages unless you enable **Check single product page** (Advanced sub-tab).

### Wrong rate displayed

1. Re-check the **Conversion rate** for the gateway.
2. If you use automatic rates, check the **Multiplier** (it multiplies each rate directly; ignored only when 0).
3. Clear caches and refresh. If you changed the shop currency, enable **Check shop currency** (Advanced sub-tab).

### Wrong amount or currency in the mini-cart

1. Enable **Recalculate cart** (Advanced sub-tab).
2. Make sure **Convert on AJAX** (General sub-tab) is enabled.

### Prices converted twice

Keep **Cache prices** on and, if needed, raise **Cache product ID** to **Product ID and product data** or **Product ID and product changes** (Advanced sub-tab).

### Payment gateway problems

For PayPal, Stripe, or other integrations, check the matching switch in the **Compatibility** sub-tab, and confirm your **Current gateway fallbacks** (Advanced sub-tab) suit your setup. Enable **Debug** to log details to **WooCommerce > Status > Logs**.

### Still stuck?

Our team answers every ticket on the [Payment Gateway Currency support forum](https://wpfactory.com/support/).

Related articles

- [Convert Currency vs Restrict Currency: Which Mode to Use](https://wpfactory.com/docs/convert-currency-vs-restrict-currency/)
- [Convert Currency Advanced Options Explained](https://wpfactory.com/docs/currency-conversion-options/)
- [Convert Currency Compatibility Options Explained](https://wpfactory.com/docs/currency-compatibility-options/)
- [Convert Currency Admin Options Explained](https://wpfactory.com/docs/currency-compatibility-choices/)
- [General Options in Convert Currency](https://wpfactory.com/docs/general-currency-options/)