---
title: Cost and Profit Missing on Orders From POS, API or Other Plugins
description: Orders from a POS, the REST API or another plugin show no cost or profit? Restore the calculation hooks and turn on the auto fill options.
url: "https://wpfactory.com/docs/cost-of-goods-missing-on-pos-api-orders/"
updated: "2026-09-27"
category: Troubleshooting
---

# Cost and Profit Missing on Orders From POS, API or Other Plugins

If orders from a POS, the REST API or another plugin show no cost or profit in [Cost of Goods: Product Cost & Profit Calculator for WooCommerce](https://wpfactory.com/item/cost-of-goods-for-woocommerce/), they skipped the calculation step. Go to **WPFactory > Cost of Goods** (also reachable at **WooCommerce > Settings > Cost of Goods**) > **Advanced** and turn on the **Order item costs** options.

## Symptoms

- Orders placed on the website have cost and profit, but orders from a point of sale plugin, an import or a CRM sync show 0.
- A discount added to an order afterwards, for example on a POS, is not reflected in the profit.
- Custom fields from another plugin stop saving on the admin order edit screen while Cost of Goods is active.

## Causes and fixes

1. **The order was created without a calculation hook.** Cost of Goods calculates an order when WooCommerce fires one of the hooks listed in **Advanced > Order calculation hooks**. By default all of them are selected: `woocommerce_new_order`, `woocommerce_update_order`, `woocommerce_checkout_order_processed`, `woocommerce_store_api_checkout_order_processed`, `woocommerce_api_create_order`, `woocommerce_cli_create_order`, `kco_before_confirm_order`, `save_post_shop_order` and `woocommerce_process_shop_order_meta`. Orders created through the WooCommerce REST API are covered too, because the plugin fires `woocommerce_new_order` for them. If someone removed hooks from this list, add them back and save.
2. **The other plugin creates orders in its own way.** Some POS and sync plugins build the order without any of those hooks. Turn on the matching options under **Advanced > Order item costs** so empty costs are filled in later:
   - **Auto fill empty order items costs on order update**
   - **Auto fill empty order items costs on order status change**: useful when the POS marks the order completed.
   - **Auto fill empty order items costs on new order item addition**
   - **Auto fill empty order items costs on order meta update**: only triggers for meta keys that do not start with `_alg_wc_cog_`.

   These options only fill lines that have no cost yet. They never overwrite a cost that is already saved.
3. **The order changed after it was calculated.** If a discount or price change is applied after the order was created, the saved profit is not refreshed on its own. Open the order in the admin and click **Update**: saving the order recalculates its cost and profit. For many orders, use the Pro **Orders recalculation tool** on the **Tools** sub-tab. See [Cost and Profit Show Zero or Outdated on Existing Orders](https://wpfactory.com/docs/cog-not-applied-existing-orders/).
4. **Calculations are delayed on purpose.** If **Orders > Calculations > Delay calculations** lists order statuses, cost and profit stay at zero until the order reaches one of them. POS orders that skip those statuses never get values. Clear the field, or add the status your POS uses.
5. **Another plugin's order fields stop saving.** If custom order fields added by another plugin revert when you save an order, and the problem goes away when Cost of Goods is deactivated, remove `woocommerce_process_shop_order_meta` from **Advanced > Order calculation hooks** and test again. Saving an order still recalculates costs through `woocommerce_update_order` and `save_post_shop_order`. Tell our support team if this fixes it, so we can look at the conflict.

## How to confirm it is fixed

1. Create a test order with the POS or tool that caused the problem, using a product that has a cost.
2. Open the order in the admin and check the **Cost of Goods** meta box: cost and profit should be filled in.
3. For orders created before the fix, run **Recalculate no cost orders** on the **Tools** sub-tab (Pro), or open and update each order.

## FAQ

### Where are the cost and profit stored on the order?

Order totals are saved as order meta, for example `_alg_wc_cog_order_cost` and `_alg_wc_cog_order_profit`, and each line's cost as `_alg_wc_cog_item_cost`. A CRM or export tool can read these keys once the order has been calculated. See [Cost of Goods: Developer Hooks and Filters Reference](https://wpfactory.com/docs/cost-of-goods-developer-hooks-filters/).

### Are these options free?

Yes. **Order calculation hooks**, the **Order item costs** auto fill options and **Delay calculations** are free. Only the bulk **Orders recalculation tool** is Pro.

## Still stuck?

Tell us which plugin creates the orders and send an example order. Our team answers every ticket on the [Cost of Goods support forum](https://wpfactory.com/support/item/cost-of-goods-for-woocommerce/).

Related articles

- [Add Payment Gateway Costs to Order Profit](https://wpfactory.com/docs/manage-payment-gateways/)
- [Configure Order Cost and Profit Calculations](https://wpfactory.com/docs/configure-cost-profit/)
- [Show Order Cost and Profit in Admin New Order Emails](https://wpfactory.com/docs/enhance-order-emails/)
- [Add Cost and Profit Columns to the Admin Orders List](https://wpfactory.com/docs/customize-orders-columns/)
- [Profit Calculation Issues in WooCommerce Cost of Goods](https://wpfactory.com/docs/profit-calculation-issue/)