---
title: Duplicate Messages
description: "If users see duplicate messages from the email verification plugin, enable the Clear previous messages option. Go to WooCommerce > Settings > Email Verification, click the Messages sub-tab, and turn on Clear previous messages. This setting prevents the same verification…"
url: "https://wpfactory.com/docs/duplicate-messages/"
updated: "2026-09-26"
category: Troubleshooting
tags:
  - Email Verification for WooCommerce
---

# Duplicate Messages

If users see duplicate messages from the email verification plugin, enable the Clear previous messages option. Go to WooCommerce > Settings > Email Verification, click the Messages sub-tab, and turn on Clear previous messages. This setting prevents the same verification message from being sent to users more than once.

- **Enable "Clear Previous Messages" Option:** Navigate to WooCommerce > Settings > Email Verification and click on the **"Messages"** sub-tab. Enable the**"Clear previous messages"** option to prevent duplicate messages from being sent to users.

Related articles

- [Email and Message Placeholders Reference](https://wpfactory.com/docs/email-verification-placeholders-reference/)
- [Tailoring User Messages with Email Verification Pro](https://wpfactory.com/docs/customize-user-messages/)
- [Customizing Notification Messages](https://wpfactory.com/docs/customize-notification-messages/)
- [Cart Emptied After a Customer Registers](https://wpfactory.com/docs/email-verification-cart-emptied-after-registration/)
- [Checkout Verification Sends Codes Even When Disabled](https://wpfactory.com/docs/checkout-verification-codes-issue/)

 

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