---
title: General Issues and Fixes
description: Payment Gateway Currency for WooCommerce not restricting or converting a gateway? Fixes by symptom.
url: "https://wpfactory.com/docs/general-issues-gateway/"
updated: "2026-09-26"
category: Troubleshooting
---

# General Issues and Fixes

## Common issues with Payment Gateway Currency

Most [Payment Gateway Currency for WooCommerce](https://wpfactory.com/item/payment-gateways-by-currency-for-woocommerce/) issues come from a mode that is not enabled or a gateway that needs Pro. Tick Convert currency or Restrict currency at WPFactory > Payment Gateway Currency, confirm the gateway is one of the five standard ones, and turn off Always show PayPal if your Restrict rules should hide PayPal.

### A gateway is not being restricted or converted

1. Confirm the mode is enabled: **Restrict currency** or **Convert currency** (the "Enable section" checkbox) at **WPFactory > Payment Gateway Currency**.
2. Check the gateway is one of the five standard gateways (Direct bank transfer, Check payments, Cash on delivery, PayPal, WooCommerce PayPal Payments). Any other gateway needs the Pro version; its fields are disabled in Free.
3. For Restrict mode, remember an empty Allowed or Denied list is ignored, so at least one must contain currencies.

### PayPal still shows for a currency you denied

**Always show PayPal** (Compatibility sub-tab) defaults to **Yes** and forces PayPal to appear for all currencies. Turn it off if you want your Restrict rules to hide PayPal. The same applies to **Always show PayFast**.

### The settings tab is missing

The tab lives at **WPFactory > Payment Gateway Currency** (also **WooCommerce > Settings > Payment Gateway Currency**), not under the core WordPress Settings menu. Make sure WooCommerce is active.

### Changes do not appear on the storefront

1. Clear any page or object cache and your browser cache.
2. If you use a currency switcher, confirm it changes the active WooCommerce currency (Restrict mode reacts to that currency).
3. Turn on **Debug** (Advanced sub-tab) and review **WooCommerce > Status > Logs** for the `alg-wc-payment-gateway-currency` log.

### Still stuck?

Our team answers every ticket on the [Payment Gateway Currency support forum](https://wpfactory.com/support/).

Related articles

- [Pro Version Specific Issues](https://wpfactory.com/docs/pro-version-specific-issues-2/)
- [General Options in Convert Currency](https://wpfactory.com/docs/general-currency-options/)
- [Convert Currency Troubleshooting](https://wpfactory.com/docs/convert-currency-troubleshooting/)