--- title: Helpdesk Settings Reference description: Every Helpdesk General and Notifications setting with its label, option ID, type and default value. url: "https://wpfactory.com/docs/helpdesk-settings-reference/" updated: "2026-09-27" category: Settings Guide --- # Helpdesk Settings Reference This reference lists every setting in [Helpdesk Support Ticketing System for WooCommerce](https://wpfactory.com/item/helpdesk-support-ticketing-system-for-woocommerce/), with its option ID and default. Find them at **WPFactory > Support Tickets > Settings** (also under **Support Tickets > Settings**), split into the **General** and **Notifications** sub-tabs. Only administrators can see and save them. ![Settings tab showing the General and Notifications sub-tabs](https://wpfactory.com/wp-content/uploads/helpdesk-settings-reference-1.png) ## How to change Helpdesk settings 1. Go to **WPFactory > Support Tickets** and click the **Settings** tab. 2. Choose the **General** or **Notifications** sub-tab. 3. Change the options you need. Both sub-tabs are part of one form. 4. Click **Save Changes**. The page reloads with a fresh copy of the settings. All options are stored in the WordPress options table. Every option ID starts with the prefix `STSWooCommercePro`. Values in this reference were verified against Helpdesk Pro 3.0.4; the free WordPress.org edition was not reviewed, so the Free/Pro column only confirms the option exists in Pro. ## General settings | Label | Option ID | Type | Default | Free/Pro | | --- | --- | --- | --- | --- | | Rename Tab Link in My Account Page for Tickets | `STSWooCommerceProrenameAccountTabLink` | Text | Empty (tab label "Tickets") | Pro | | Enable Attachments to Ticket | `STSWooCommerceProenableAttachments` | Checkbox | Off | Pro | | Allowed Attachments File Types | `STSWooCommerceProallowedExtensions` | Text, comma separated | `jpg,png` | Pro | | Allowed Attachments File Size (MB - 0. for KB) | `STSWooCommerceProallowedSize` | Text, whole MB | Empty (no plugin limit) | Pro | | Allowed Number of Attachments | `STSWooCommerceProallowedAttachNum` | Number | 2 (saved but not enforced in 3.0.4) | Pro | | Enable Priority Field to Ticket Creation | `STSWooCommerceProenablePriority` | Checkbox | Off (tickets get Normal priority) | Pro | | Rename Button on Orders Table in My Account Page for Tickets | `STSWooCommerceProrenameOrderButtonLink` | Text | Empty (button label "Get Help") | Pro | | Show only Open in Frontend | `STSWooCommerceProhideClosed` | Checkbox | Off | Pro | | Default User Role for Ticket Assignment | `STSWooCommerceProassignToRole` | Role dropdown | Not set (a role is preselected in the dropdown) | Pro | | Default Assignee | `STSWooCommerceProassignToUser` | User dropdown | Not set | Pro | | Text to display once Ticket is saved | `STSWooCommerceProtextforTicketSave` | Editor | Saved your ticket successfully! We will come back to you soon | Pro | | Text to display once Response is saved | `STSWooCommerceProtextforResponseSave` | Editor | Saved your response successfully! We will come back to you soon | Pro | ### Notes on General settings - **Enable Attachments to Ticket** only shows the upload field when **Enable Priority Field to Ticket Creation** is also ticked (version 3.0.4). See [how to allow file attachments](https://wpfactory.com/docs/helpdesk-ticket-file-attachments/). - **Allowed Attachments File Types** is compared with the lowercase file extension exactly as typed, so avoid spaces and capitals. Do not leave it empty while attachments are enabled. - **Allowed Attachments File Size** is read as whole megabytes. Decimal values such as 0.5 are treated as 0 and block every upload. - **Show only Open in Frontend** hides tickets with the Closed status. In Progress tickets remain visible. - **Default User Role for Ticket Assignment** grants the `stsw_tickets` capability to the saved role and removes it from the previously saved role. Changing this dropdown submits the form in the background to refresh the Default Assignee list. - The confirmation texts accept basic HTML such as links, bold text and paragraphs. ## Notifications settings | Label | Option ID | Type | Default | Free/Pro | | --- | --- | --- | --- | --- | | Notify Assignee by Email | `STSWooCommercePromailToAssignee` | Checkbox | Off | Pro | | Notify Admin by Email | `STSWooCommercePromailToADmin` | Checkbox | Off | Pro | | Admin Address | `STSWooCommerceProAdminEmailAddress` | Text | The site admin email | Pro | | Notify Customer by Email | `STSWooCommercePromailToCustomer` | Checkbox | Off | Pro | | Email Subject sent to Assignee | `STSWooCommercePromailIt_subjectToAs` | Text | Empty (built-in subject) | Pro | | Email Content sent to Assignee | `STSWooCommercePromailIt_contentToAs` | Editor | Empty (built-in message) | Pro | | Email Subject sent to Customer | `STSWooCommercePromailIt_subjectToCust` | Text | Empty (built-in subject) | Pro | | Email Content sent to Customer | `STSWooCommercePromailIt_contentToCust` | Editor | Empty (built-in message) | Pro | The assignee subject and content are also used for the admin email. Available placeholders: `{ticketId}`, `{responseId}`, `{title}`, `{content}`, `{toEmail}`, `{toFirstName}`, `{toLastName}`, plus `{responseContent}` in emails for replies sent from wp-admin. Details are in [how to configure ticket email notifications](https://wpfactory.com/docs/helpdesk-ticket-email-notifications/). ## Settings stored outside this screen | Where | Field | Stored as | | --- | --- | --- | | Priorities tab, add or edit a priority | Color | Term meta `STSWooCommerceProcolor` | | Subject tab, add or edit a subject | Assignee | Term meta `STSWooCommerceProAssignee` | ### Get Helpdesk All settings above are part of [Helpdesk Support Ticketing System for WooCommerce](https://wpfactory.com/item/helpdesk-support-ticketing-system-for-woocommerce/) Pro. New to the plugin? Start with [how to set up a WooCommerce support ticket system](https://wpfactory.com/docs/how-to-use-support-ticket-system-to-your-woocommerce-store/). Need a hand? Our team answers every ticket on the [Helpdesk support forum](https://wpfactory.com/support/item/helpdesk-support-ticketing-system-for-woocommerce/). Related articles - [Helpdesk Developer Reference: Shortcode, Post Type and Data](https://wpfactory.com/docs/helpdesk-developer-reference/) - [Helpdesk Support Ticket System Troubleshooting](https://wpfactory.com/docs/helpdesk-troubleshooting/)