---
title: Pro Version Specific Issues
description: "Pro issues with WooCommerce payment gateway currency: gateway fields still disabled, automatic rates not updating, renewals."
url: "https://wpfactory.com/docs/pro-version-specific-issues-2/"
updated: "2026-09-26"
category: Troubleshooting
---

# Pro Version Specific Issues

## Troubleshooting the Pro version

If non-standard gateway fields stay disabled in [Payment Gateway Currency for WooCommerce](https://wpfactory.com/item/payment-gateways-by-currency-for-woocommerce/) Pro, confirm Pro is active, deactivate the free version, check your license key, and reload the settings. If automatic rates do not update, set Update periodically from server to Enabled, pick a Server, and check the Multiplier in the General sub-tab.

### A non-standard gateway's fields are still disabled

1. Confirm the Pro plugin is active. The Pro file replaces the free one; if both are installed, deactivate the free version.
2. Check your license key is entered and valid (the plugin's Key Manager runs on activation). Without a valid key the update and unlock behavior may not apply.
3. Reload the settings screen so the gateway list refreshes.

### Automatic rates are not updating

1. In the General sub-tab, set **Update periodically from server** to Enabled and pick a **Server**. Note this is ignored if **Get from plugin** is set.
2. If you chose Fixer.io, enter your API key (or define the `ALG_WC_PGBC_API_KEY_FIXER` constant in `wp-config.php`) and confirm the endpoint URL.
3. Updates run through WooCommerce Action Scheduler. Check the next run at **WooCommerce > Status > Scheduled Actions** and use **Update all rates now** to force a refresh.

### Renewal orders are not recalculated

The WooCommerce Subscriptions option only recalculates a renewal when its parent order was originally converted by this plugin (v2.0.0 or later). Enabling it also removes the "Recalculate with new rate" button from the order meta box.

### Rates look wrong after a server update

Check the **Multiplier** (General sub-tab). It multiplies each fetched rate directly and is ignored only when set to 0. A leftover value such as `1.05` scales every rate by 1.05.

### Still stuck?

Our team answers every ticket on the [Payment Gateway Currency support forum](https://wpfactory.com/support/).

Related articles

- [General Issues and Fixes](https://wpfactory.com/docs/general-issues-gateway/)
- [Difference Between the Pro and Free Version](https://wpfactory.com/docs/difference-between-pro-and-free-version-2/)
- [Convert Currency Troubleshooting](https://wpfactory.com/docs/convert-currency-troubleshooting/)