---
title: How to Notify Customers When You Reply to Their WooCommerce Review
description: "Email review authors when their WooCommerce review gets a reply, and remove admin-only text from the notification."
url: "https://wpfactory.com/docs/review-replies-email-notifications/"
updated: "2026-09-27"
category: How to
---

# How to Notify Customers When You Reply to Their WooCommerce Review

To notify customers when you reply to their WooCommerce review, tick **Review authors** at **WooCommerce > Settings > Review replies > Email** in [Easy Replies to WooCommerce Reviews](https://wpfactory.com/item/frontend-replies-in-woocommerce-reviews/). The reviewer is then added to the WordPress new comment email, so they hear about your answer without checking back.

## Before you start

Easy Replies does not send its own email. It adds the reviewer to WordPress's standard "new comment" notification, so that notification must be switched on:

1. Go to **Settings > Discussion**.
2. Under **Email me whenever**, tick **Anyone posts a comment**.
3. Click **Save Changes**.

The Email section links straight to this setting.

## Turn on reply emails for review authors

1. Go to **WooCommerce > Settings > Review replies** and open the **Email** section.
2. Tick **Review authors** ("Send new comment email to review authors if they receive replies"). It is off by default.
3. Leave **Email text** ticked (the default). It removes the IP address, the "In reply to:" line and the "Trash it", "Spam it" and "Delete it" links from notifications about reviews.
4. Click **Save changes**.

![Review replies, Email section with Review authors and Email text ticked](https://wpfactory.com/wp-content/uploads/review-replies-email-notifications-1.png)

## What the reviewer receives

When a reply to their review is published, the reviewer receives the WordPress new comment email at the address they entered with their review, alongside the usual recipients such as the product's author. With **Email text** on, the admin-only details are stripped, so the email is suitable for customers.

**Note:** replies posted with **Reply using popup** are saved directly and do not trigger the WordPress new comment email, so no one is notified about them. Use the standard reply form if review authors should be emailed.

## FAQ

### Why did the customer not get an email?

Check that **Settings > Discussion > Anyone posts a comment** and **Review authors** are both on, that the reply was posted with the standard form rather than the pop-up, and that the reply is approved. Also confirm your site can send email at all.

### Can I customize the email content?

Easy Replies only offers the **Email text** clean-up. The rest of the message is the standard WordPress new comment email.

### Are reviewers emailed about other people's reviews?

No. A reviewer is only added when the new comment is a direct reply to their own review.

### Does the Email text option affect blog comment emails?

No. It only changes notifications about product reviews and their replies.

Need a hand? Our team answers every ticket on the [Easy Replies support forum](https://wpfactory.com/support/item/frontend-replies-in-woocommerce-reviews/).

Related articles

- [How to Let Vendors or Shop Managers Reply to WooCommerce Reviews](https://wpfactory.com/docs/review-replies-vendor-replies/)
- [How to Reply to WooCommerce Reviews from the Product Page](https://wpfactory.com/docs/review-replies-reply-from-product-page/)
- [Getting Started with Easy Replies to WooCommerce Reviews](https://wpfactory.com/docs/review-replies-getting-started/)