--- title: How to Reply to WooCommerce Reviews from the Product Page description: "Reply to WooCommerce reviews on the product page with the standard form or a pop-up, without adding a star rating." url: "https://wpfactory.com/docs/review-replies-reply-from-product-page/" updated: "2026-09-28" category: How to --- # How to Reply to WooCommerce Reviews from the Product Page To reply to WooCommerce reviews from the product page, log in with a role allowed at **WooCommerce > Settings > Review replies > General**, open the product's Reviews tab and click **Reply** under a review. [Easy Replies to WooCommerce Reviews](https://wpfactory.com/item/frontend-replies-in-woocommerce-reviews/) adds that link and turns the review form into a reply form. ## Before you start - Easy Replies installed and active, with **General > Enable plugin** on (the default). - Your user must be allowed to reply: an administrator by default, or the product's author. See [how to let vendors or shop managers reply](https://wpfactory.com/docs/review-replies-vendor-replies/) to allow more roles. - Reviews must be open on the product. ## Reply with the standard review form 1. Log in and open the product page. 2. Go to the **Reviews** tab and find the review. 3. Click **Reply** under the review text. 4. The review form switches to reply mode, titled "Leave a Reply to" followed by the reviewer's name. On most classic themes it moves under that review. On block themes such as Twenty Twenty-Five it stays at the bottom of the Reviews tab, but your reply is still attached to that review. By default the star rating field is hidden, and you do not need to choose a rating. 5. Type your reply and submit. The reply is saved as a WordPress comment linked to the review, so it appears nested under it. Whether it is published immediately or held for approval depends on **Settings > Discussion**. ![product Reviews tab in reply mode with the Leave a Reply to form and no star rating field](https://wpfactory.com/wp-content/uploads/review-replies-reply-from-product-page-1.png) ## Reply with a pop-up form If the standard form does not move under the review on your theme, or you simply prefer a pop-up: 1. Go to **WooCommerce > Settings > Review replies > General**. 2. Tick **Reply using popup** and click **Save changes**. 3. On the product page, click **Reply** under a review. A pop-up opens with the title "Reply to" followed by the reviewer's name. 4. Type your reply and click **Submit**. On success the page reloads and your reply is shown. Replies sent from the pop-up are published straight away (they skip moderation) and use your account's display name and email as the author. Submitting an empty reply shows "Empty comment !" and nothing is saved. ![reply pop-up open over a product page with the Reply to title and Submit button](https://wpfactory.com/wp-content/uploads/review-replies-reply-from-product-page-2.png) ## Change the "Your review" label while replying The review form's comment field is labeled "Your review", which reads oddly on a reply. In **General > Comment field label**: 1. Set **Label action** to **Change text** and enter your wording in **Label text** (default "Your reply"). The label switches while you are replying and switches back when you cancel. Or choose **Hide** to hide the label for users allowed to reply. 2. Leave **Label selector** at `.comment-form-comment label` unless your theme uses different markup. 3. Click **Save changes**. These label options apply to the standard form. The pop-up form keeps its own fixed label. ## Keep replies out of your ratings In **General > Rating**, three options work together and are all on by default: - **Rating requirement**: users allowed to reply do not have to pick a star rating. If your theme still forces one, also tick **Force rating requirement removal**. - **Rating meta**: no rating is saved on replies, so they never affect the product's average rating. - **Hide rating**: hides the star rating field on the reply form. ## FAQ ### Can customers reply to each other's reviews? Only if you allow their role. By default only administrators and product authors see the Reply link. You can add roles such as Customer, or even Guest, in **General > User role**. ### Will my reply change the product's star rating? No, as long as **Rating meta** stays on. It stops a rating from being saved on any reply to a review. ### Why is my reply waiting for approval? Replies through the standard form go through WordPress comment moderation. Approve them in **Products > Reviews**, adjust **Settings > Discussion**, or use **Reply using popup**, which publishes replies immediately. ### Where do I edit or delete a reply? Replies are stored as reviews in WordPress. Manage them in **Products > Reviews** like any other review. Need a hand? Our team answers every ticket on the [Easy Replies support forum](https://wpfactory.com/support/item/frontend-replies-in-woocommerce-reviews/). Related articles - [How to Notify Customers When You Reply to Their WooCommerce Review](https://wpfactory.com/docs/review-replies-email-notifications/) - [Getting Started with Easy Replies to WooCommerce Reviews](https://wpfactory.com/docs/review-replies-getting-started/)