---
title: General Options and the Scheduled Emails List
description: "Plugin-wide settings for custom WooCommerce emails: the General tab, the scheduler, and the list of scheduled emails."
url: "https://wpfactory.com/docs/scheduled-general-options/"
updated: "2026-09-27"
category: Pro Features
tags:
  - Additional Custom Emails for WooCommerce
---

# General Options and the Scheduled Emails List

The plugin-wide settings for [Additional Custom Emails & Recipients for WooCommerce](https://wpfactory.com/item/custom-emails-for-woocommerce/) sit under two tabs: **General** and **Scheduled**. This article covers both. Find them at **WPFactory > Custom Emails** (also reachable at **WooCommerce > Settings > Custom Emails**).

### General tab

The General tab controls how many custom emails you have and how the plugin behaves globally. It is documented in full in [Custom Emails settings: General and Advanced options](https://wpfactory.com/docs/additional-custom-emails-recipients/). In short:

- **Number of custom emails** is fixed at 1 in the free version. Increasing it is the one thing the Pro version unlocks, and it is what turns the plugin from a single custom email into an unlimited set.
- **Admin title** names each email across the admin.
- **Advanced Options** hold Enabled triggers groups, Custom triggers, Base dir, Scheduler, Replace line breaks, Debug, and Delete plugin data. All of these are free.

### Scheduler

Any custom email with a **Delay** is not sent immediately; it is queued. The **Scheduler** option under General > Advanced Options decides how:

| Choice | When to use it |
| --- | --- |
| **WP Cron** (default) | The built-in WordPress scheduler. Fine for most stores. It runs on site traffic, so very quiet stores can see slight delays. |
| **Action Scheduler** | The queue system WooCommerce ships with. More reliable timing on busy stores. Both choices are free. |

### Scheduled tab

The **Scheduled** tab lists every delayed email that is queued but not yet sent, with the email name, the send time, and the object ID (for example the order ID).

![Scheduled emails list with cancel buttons](https://wpfactory.com/wp-content/uploads/Scheduled-Emails.png)

- Each row has a trash icon to **cancel** that pending send.
- Use **Refresh list** to re-check the queue.
- If nothing is delayed, the tab reads "No scheduled emails found."

If a scheduled email should no longer go out (for example the order was cancelled after the delay was set), pair the email with a **Require order status** or **Exclude order status** condition so it self-cancels when the order moves on.

### Ready to add more emails?

Sending more than one custom email is a Pro feature of [Custom Emails](https://wpfactory.com/item/custom-emails-for-woocommerce/). Upgrading unlocks unlimited custom emails plus copy-settings between them. [Get Custom Emails Pro](https://wpfactory.com/item/custom-emails-for-woocommerce/).

Related articles

- [How to Send Delayed and Scheduled Emails](https://wpfactory.com/docs/send-delayed-scheduled-emails/)
- [Custom Emails Settings: General and Advanced Options](https://wpfactory.com/docs/woocommerce-email-settings/)
- [Custom Emails: Free vs Pro Versions Compared](https://wpfactory.com/docs/pro-vs-free-versions-email/)
- [Custom Email Preview Shows the Wrong or Old Content](https://wpfactory.com/docs/custom-email-preview-wrong-content/)
- [Custom Email Sends Too Early or at the Wrong Time](https://wpfactory.com/docs/custom-email-sent-at-wrong-time/)

 

[![Additional Custom Emails for WooCommerce](https://wpfactory.com/wp-content/uploads/Custom-Emails-for-WooCommerce.webp)](https://wpfactory.com/item/custom-emails-for-woocommerce/)