---
title: "Time-Based Limits Are Not Resetting"
description: "WooCommerce time-based purchase limits not resetting, for example 10 per month? Cause and fix."
url: "https://wpfactory.com/docs/time-based-limits-not-resetting/"
updated: "2026-09-26"
category: Troubleshooting
tags:
  - Maximum Products per User for WooCommerce
---

# Time-Based Limits Are Not Resetting

## Daily, monthly or yearly limits do not reset

If time-based limits in Maximum Products per User for WooCommerce do not reset, the Date range is usually still set to Lifetime. Go to WPFactory > Max Products per User > General, set Date range to the window you want, such as This month, check Order statuses, save, and re-run Recalculate sales data in Tools.

### Symptoms

- A limit meant to reset each period behaves like a lifetime limit.
- Customers report the limit is still enforced at the start of a new period.

### Cause

The **Date range** is still set to Lifetime (or a range that does not reset the way you expect), or order statuses are not configured so counts never clear.

### Fix

1. Go to **WPFactory > Max Products per User** (also reachable at **WooCommerce > Settings > Maximum Products per User**) and open the **General** section.
2. Set **Mode** to what you are limiting (quantities, orders, price, and so on).
3. Set **Date range** to the reset window you want, for example "This month", "Last 30 days", "Monthly" or a "Custom range".
4. Under **Order statuses**, include the statuses that should count (for example Completed, Processing) and leave out ones that should not (Cancelled, Refunded).
5. Save, then re-run **Recalculate sales data** in the **Tools** section so stored counts match the new range.
6. If timing is still off, check the store timezone, and see **Advanced > Time offset** and **Current time offset** to fine-tune period boundaries.

**Note:** the "Monthly" range resets on the customer's origin day (their user register date), not on the first of the month, unless you configure it that way.

### See also

[How to set a date range for purchase limits](https://wpfactory.com/docs/maximum-products-per-user-for-woocommerce/).

### Need a hand?

Our team answers every ticket on the [Maximum Products per User support forum](https://wpfactory.com/support/item/maximum-products-per-user-for-woocommerce/).

Related articles

- [Customers Are Blocked Before Reaching the Purchase Limit](https://wpfactory.com/docs/max-products-blocked-before-limit/)
- [Customers Can Buy More Than the Purchase Limit](https://wpfactory.com/docs/max-products-customers-exceed-limit/)
- [Set Different Limits per User or per Role](https://wpfactory.com/docs/per-user-max-product-limits/)
- [Product-Specific Limits Apply to the Whole Store](https://wpfactory.com/docs/product-limits-not-working/)
- [How to Add a Product Limits Tab to My Account](https://wpfactory.com/docs/maximum-products-per-user-my-account-tab/)

 

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