--- title: Free Shipping Bar Troubleshooting Checklist description: "A step-by-step checklist for a free shipping bar that shows nothing or the wrong amount: settings, minimums, hiding rules, cache and conflicts." url: "https://wpfactory.com/docs/troubleshooting-checklist/" updated: "2026-09-27" category: Troubleshooting tags: - Free Shipping Bar --- # Free Shipping Bar Troubleshooting Checklist If [Free Shipping Bar: Amount Left for Free Shipping for WooCommerce](https://wpfactory.com/item/amount-left-free-shipping-woocommerce/) shows nothing or the wrong amount, work through this checklist: confirm the plugin and a display section are enabled under **WPFactory > Left for Free Shipping**, check your WooCommerce Free shipping minimum, rule out hiding rules and caching, then test for conflicts. ## 1. Is the plugin enabled? Go to **WPFactory > Left for Free Shipping** (also reachable at **WooCommerce > Settings > Amount Left for Free Shipping**). On the **General** tab, **Amount Left for Free Shipping** must be ticked (it is on by default). ## 2. Is a display section turned on? Nothing is shown until you enable at least one place to show it. Each section has its own **Enable/Disable** checkbox, off by default: - **Cart** (free): the cart page. - **Checkout**, **Mini-cart**, **Add to cart** notice and **Store notice** (Pro). - The `[alg_wc_left_to_free_shipping]` shortcode and the **Amount Left for Free Shipping** widget (free) work without enabling a section. ## 3. Is there a free shipping minimum to count toward? - In **WooCommerce > Settings > Shipping**, the customer's zone needs an enabled **Free shipping** method that requires a **Minimum order amount**. - If you use another method for free shipping, set the amount on the **Manual min amount** tab. - Guests with no address may not match a zone: tick **Shipping country** on the **General** tab. ## 4. Is a hiding rule switching it off? Check **General > Hide the amount left text** and the **Advanced** tab: - **By cart amount**: hides the text below a cart value (default 0, off). - **By shipping method**: hides the text when the selected methods are disabled for the zone (default Free shipping). - **By category** and **By user role** (Pro). - **Virtual products** and **Check for alternative free shipping** on the **Advanced** tab. - A manual amount of `-1` hides the text when **Minus one (-1)** is set to **Hide**. ## 5. Is the amount wrong? Check **General > Calculation**: **Cart total method**, **Discounts** and **Shipping**. See [Wrong Amount Left for Free Shipping: Shipping, Tax or Coupons Counted](https://wpfactory.com/docs/incorrect-shipping-tax-calculation/). ## 6. Does it stay on an old amount? - Use a cart position inside the cart totals, such as **After cart totals** (default). - With Pro, tick **Advanced > AJAX Options > Enable AJAX**, and **Force update** if a page cache serves old values. - Exclude cart and checkout from page caching and purge the cache and CDN. See [Free Shipping Bar Text Doesn't Update When the Cart Changes](https://wpfactory.com/docs/bar-text-not-updating/). ## 7. Are you using the Cart or Checkout block? The built-in positions are classic WooCommerce hooks that the blocks do not run. Use the shortcode or the classic cart. See [Free Shipping Bar Not Showing in the WooCommerce Cart Block or Mini-Cart](https://wpfactory.com/docs/plugin-cart-block-issue/). ## 8. Is something else interfering? 1. Update the plugin, WordPress and WooCommerce. 2. Switch to a default theme such as Storefront and deactivate every plugin except WooCommerce and Amount Left for Free Shipping, then test. Re-enable them one at a time. 3. Check the browser console for JavaScript errors and your PHP error log for fatal errors. After an update breaks the site, see [Free Shipping Bar Breaks After a WordPress or WooCommerce Update](https://wpfactory.com/docs/plugin-breaks-after-update/). ## Confirm the fix In a private window, add a product below your free shipping minimum to the cart. The cart should show the default "[amount] left for free shipping" text (or your custom content), and "You have free delivery!" once the cart reaches the minimum. Need a hand? Our team answers every ticket on the [Amount Left for Free Shipping support forum](https://wpfactory.com/support/item/amount-left-free-shipping-woocommerce/). Tell us which checklist steps you tried. Related articles - [Troubleshooting the Free Shipping Amount Label & Progress Bar](https://wpfactory.com/docs/fix-free-shipping-display/) - [Third-Party Plugin Compatibility for the Free Shipping Bar](https://wpfactory.com/docs/free-shipping-third-party-compatibility/) - [Free Shipping Bar: Developer Hooks and Filters Reference](https://wpfactory.com/docs/free-shipping-developer-hooks-filters/) - [Getting Started with the Free Shipping Bar for WooCommerce](https://wpfactory.com/docs/use-free-shipping-bar/) - [Free vs Pro: WooCommerce Free Shipping Bar Feature Comparison](https://wpfactory.com/docs/free-vs-pro-versions/)   [![Free Shipping Bar: Amount Left for Free Shipping for WooCommerce](https://wpfactory.com/wp-content/uploads/Free-Shipping-Over-Amount-Bar-for-WooCommerce.webp)](https://wpfactory.com/item/amount-left-free-shipping-woocommerce/)