---
title: Shipping Methods Not Displaying Correctly
description: WooCommerce shipping methods not displaying correctly? Check caching, conditions removing the rate by design, and shipping zones.
url: "https://wpfactory.com/docs/troubleshooting-shipping-methods/"
updated: "2026-09-27"
category: Troubleshooting
tags:
  - Conditional Shipping for WooCommerce
---

# Shipping Methods Not Displaying Correctly

If shipping methods appear or disappear at cart and checkout in a way you did not expect, the cause is usually caching, a condition removing the rate as designed, or a shipping zone that does not match the customer address. This guide covers each in turn for [Conditional Shipping for WooCommerce: Restrict Shipping Options by Anything](https://wpfactory.com/item/conditional-shipping-for-woocommerce/).

### Symptom

A shipping method that should be available is missing, or an outdated set of methods shows at cart or checkout.

### Cause

- **Caching or minification** of the cart and checkout pages serving a stale list of rates.
- **A condition removing the rate as designed:** Conditional Shipping filters out any rate that fails its enabled conditions, so a correctly configured rule can be the reason a method is gone.
- **Zone or method mismatch:** the shipping method does not exist in the WooCommerce shipping zone that matches the customer address, so WooCommerce never offers it in the first place.

### Fix

1. **Exclude cart and checkout from caching.** In your caching and minification plugin, exclude the cart and checkout pages, then clear the cache and your browser cache and re-test.
2. **Verify the method exists in the matching zone.** In WooCommerce > Settings > Shipping, confirm the shipping method is added to the zone that covers the customer's country, state, and postcode. If the address falls outside every zone, no method shows.
3. **Re-check your conditions.** Open **WPFactory > Conditional Shipping** (also reachable at **WooCommerce > Settings > Conditional Shipping**) and confirm the enabled conditions, their Require or Exclude mode, and the per-method values are what you intend. A method may be hidden because a condition is doing exactly what it was set to do.
4. **Test with a default theme and other plugins disabled.** This rules out a conflict that alters the rate display.
5. **Update the plugin.** Run the latest version of Conditional Shipping so you have current fixes and compatibility improvements.

For a full walkthrough of why a specific condition is or is not firing, see the [Conditions Not Working](conditions-not-working) guide.

Need a hand? Our team answers every ticket on the [Conditional Shipping support forum](https://wpfactory.com/support/).

Related articles

- [Set Shipping Conditions Per Shipping Method Instance](https://wpfactory.com/docs/conditional-shipping-per-shipping-instance/)
- [Show Cart and Checkout Notices for Hidden Shipping Methods](https://wpfactory.com/docs/conditional-shipping-cart-checkout-notices/)
- [Exclude Payment Gateways from Shipping Methods](https://wpfactory.com/docs/payment-gateway-exclusion/)
- [Membership-Based Shipping Methods in WooCommerce](https://wpfactory.com/docs/targeted-shipping-unlock/)
- [Enable Debug Logging for Conditional Shipping](https://wpfactory.com/docs/conditional-shipping-debug-logging/)

 

[![Conditional Shipping for WooCommerce](https://wpfactory.com/wp-content/uploads/Conditional-Shipping-for-WooCommerce.webp)](https://wpfactory.com/item/conditional-shipping-for-woocommerce/)