---
title: Verification Emails Not Being Sent
description: "Verification emails not sent? Check the send trigger, separate-email and mail function settings, the user's role, and the WooCommerce log."
url: "https://wpfactory.com/docs/verification-emails-not-sent/"
updated: "2026-09-26"
category: Troubleshooting
tags:
  - Email Verification for WooCommerce
---

# Verification Emails Not Being Sent

If [Customer Email Verification for WooCommerce](https://wpfactory.com/item/email-verification-for-woocommerce/) does not send the verification email at all, check the **Email** sub-tab at **WPFactory > Email Verification** (also reachable at **WooCommerce > Settings > Email Verification**): whether the email is sent separately, which registration event triggers it, and which mail function sends it. Then check **WooCommerce > Status > Logs** for send errors.

## Quick checks

1. **Is the user already verified?** The activation email is only sent to unverified users. Roles in **General > Ignore user roles** (administrator by default) count as verified, so testing with an admin account sends nothing. Test with a new customer account.
2. **Is it appended rather than separate?** With **Send as a separate email** off, the link is added to the WooCommerce "Customer new account" email. If that email is disabled in **WooCommerce > Settings > Emails**, nothing goes out.
3. **Custom registration form?** Change **Email sending trigger** from On "user register" to On "WooCommerce created customer" (or back) and test again.
4. **Are you waiting on payment?** With **Blocking > Block non-paying users > Activation email** on (Pro), the email is sent only once a non-free order is considered paid.
5. **Check the log.** Failed sends are logged as "Error sending mail" with the mail function and last error, under the `alg-wc-ev` source.

## Email sending options

| Label (Email sub-tab) | Default | Free/Pro | Notes |
| --- | --- | --- | --- |
| Send as a separate email | Yes | Free | Off appends the link to "Customer new account". |
| Email sending trigger | On "user register" | Free | Leave the default if unsure. |
| Activation email delay | Off | Free | Try it if activation emails reach already logged-in users. |
| Mail function | WooCommerce "wc_mail()" | Free | Also PHP "mail()" or WordPress "wp_mail()". |
| From email address | Site default | Free | SMTP plugins may override it. |
| WC email template | Email Verification plugin | Pro | "WooCommerce > Emails" creates Activation and Confirmation emails there; they must be enabled. |
| Automatic resending | Off | Pro | Resends to unverified users (default once a day, 3 attempts max). |

## Fix, step by step

1. Go to **WPFactory > Email Verification** (also reachable at **WooCommerce > Settings > Email Verification**) and open the **Email** sub-tab.
2. Keep **Send as a separate email** on while testing.
3. Leave **Mail function** on its default. PHP "mail()" bypasses WordPress mail, so SMTP plugins cannot route it.
4. Click **Save changes**, register a new test customer, and check the inbox and spam folder.
5. If nothing arrives, resend from **Users** (enable the Resend action in the **Admin** sub-tab) and check **WooCommerce > Status > Logs**.

## If it still does not work

- **No log entry and no email:** the send was never attempted. Recheck the trigger, the user's role, and the separate-email setting.
- **Log shows an error:** your server cannot send mail. Configure SMTP; see [Verification Email Not Delivered or Delayed](https://wpfactory.com/docs/verification-email-not-delivered/) and [Large Number of Failed Emails](https://wpfactory.com/docs/failed-emails-troubleshooting/).
- **Only the WooCommerce new account email is missing:** **Customer new account email** (Delay WooCommerce "Customer new account" email) holds it until the account is verified.

## FAQ

### Why does WooCommerce not send the confirmation email after verification?

The plugin's **Confirmation email** (Email sub-tab) is on by default and goes out when the account is verified. Manually verified users only get it if **Send confirmation email to the user manually verified by admin** is on.

### Why do I not receive an email when I test?

You are probably logged in as an administrator or testing with a role in Ignore user roles. Those accounts count as verified.

### Can emails be resent automatically?

Yes, with **Automatic resending** (Pro).

Need a hand? Our team answers every ticket on the [Email Verification support forum](https://wpfactory.com/support/item/email-verification-for-woocommerce/).

Related articles

- [Verification Email Button or Link Missing / Layout Broken](https://wpfactory.com/docs/verification-email-button-missing/)
- [Email Verification: Advanced Troubleshooting](https://wpfactory.com/docs/troubleshooting-advanced-issues/)
- [Email Verification: Advanced Settings Reference](https://wpfactory.com/docs/email-verification-advanced-settings-reference/)
- [Email Verification: Developer Hooks, Filters and Shortcodes Reference](https://wpfactory.com/docs/email-verification-developer-hooks-filters/)
- [Shortcodes Guide: Email Verification for WooCommerce](https://wpfactory.com/docs/email-verification-for-woo/)

 

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