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Back Button Widget Pro Troubleshooting

While Back Button Widget Pro is a robust plugin, you might encounter occasional issues.

Here’s a guide to help you troubleshoot common problems

1. Button Not Working

  • Check Widget/Shortcode Configuration: Ensure the widget or shortcode is configured correctly. Verify the target location (for shortcodes) and button settings (text, type) in the widget.
  • Menu Integration Issue: If using the menu integration and the button isn’t appearing, double-check the selected menu location(s) and ensure the button isn’t accidentally hidden within the menu.
  • Conflicting Plugins: Deactivate other plugins temporarily to see if a conflict exists. Reactivate plugins one by one to identify the culprit.

2. Floating Button Misplacement

  • Margin Adjustments: If the floating button appears in the wrong location, adjust the horizontal and vertical margin settings in the plugin’s floating button options.
  • Theme Compatibility: In rare cases, the theme’s CSS might interfere with the button’s positioning. Try deactivating your theme and switching to a default WordPress theme (like Twenty Twenty-Four) to see if the issue persists. Consider contacting the theme developer for compatibility updates.

3. Font Awesome Icons Not Loading

  • Font Awesome Loaded Elsewhere: If you’re already loading Font Awesome on your site, ensure the Pro version’s Font Awesome integration isn’t causing conflicts. Disable the Font Awesome loading option within the plugin.
  • Incorrect Font Awesome URL: Double-check the Font Awesome URL specified in the plugin settings. Ensure it’s a valid and accessible location.

4. General Troubleshooting

  • Clear Cache: Clear your browser cache and website cache (if using a caching plugin) to ensure you’re seeing the latest version of the button.
  • Check for Plugin Updates: Make sure you’re using the latest version of Back Button Widget Pro. Outdated versions might have known bugs addressed in newer releases.
  • Contact Support: If none of the above solutions work, refer to the plugin’s documentation or contact the developer’s support for further assistance.


Back Button Widget for WordPress