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Troubleshooting Coupons & Discounts by User Role

Basic Checks

  • Plugin Activation: Ensure the Coupon & Discount by User Role plugin is properly activated in your WordPress admin panel.
  • Plugin Conflicts: Deactivate other plugins temporarily to see if a conflict is causing the problem. Reactivate them one by one to identify the culprit.
  • WooCommerce Version Compatibility: Check if the plugin version is compatible with your current WooCommerce version. Outdated plugins can cause malfunctions. Update the plugin or WooCommerce if necessary.

Coupon & Discount Functionality

Discount Not Applying

  • Double-check the discount configuration for the specific user role.
  • Ensure the user is logged in with the correct role to receive the discount.
  • Verify that the targeted product(s) are included in the discount settings. Some exclusions might be applied.

Coupons Not Restricted

  • Confirm that the chosen user roles are selected for coupon restriction in the plugin settings.
  • Make sure the coupon code itself isn’t malfunctioning. Try creating a new test coupon to isolate the issue.


Coupon & Discount by User Role for WooCommerce