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Email Settings in “Additional Custom Emails for WooCommerce”

The “Additional Custom Emails for WooCommerce” plugin empowers you to personalize your store’s communication by creating custom email notifications. This knowledge base article demystifies the settings within the plugin, guiding you through their functionalities and configuration options.

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Accessing Settings

Navigate to WooCommerce > Settings > Emails. You’ll see a new section titled “Custom Emails”. Each custom email within this section allows you to configure various settings to tailor its behavior.

General Options

Number of custom emails

  • The Free version allows you to create one custom email.
  • To add more than one custom email, you’ll need the “Custom Emails for WooCommerce Pro” plugin.

Admin Title

  • Define a clear and descriptive title for this custom email within the admin panel.
  • This title helps you easily identify the email’s purpose.

Advanced Options

Enabled Triggers Groups

  • This section determines when the custom email is sent. You can choose from various pre-defined triggers based on events within WooCommerce, such as;
  • Order Status Updated To: Email sent when an order reaches a specific status (e.g., “Processing”).
  • Order Status Updated From To: Email sent when an order transitions from one status to another (e.g., “Pending” to “Processing”).
  • New Order: Email sent upon receiving a new order.
  • Subscription-related triggers: These additional triggers are available if you have subscription functionalities in your WooCommerce store (e.g., “Subscription Status Updated To”).

Custom Triggers (Pro Version)

  • This advanced feature (available in the Pro version) allows you to define even more specific triggers using custom actions or filters within WooCommerce. Each trigger is added on a separate line, following a specific format.

Base Dir:

  • This setting determines the location where email templates are stored.

The default options are

  • WP Root Directory: Stores templates within your WordPress root directory.
  • WP Upload Directory: Stores templates within the WordPress uploads folder.


  • This setting defines the method used to schedule email delivery.

The default options are

  • WP Cron: Utilizes the built-in WordPress cron job system for email delivery.
  • Action Scheduler (Pro Version): Leverages a more robust scheduling system (available in the Pro version) for improved email delivery reliability.


  • Enable this option to generate a log file containing details about email sending processes.
  • This log can be accessed under WooCommerce > Status > Logs and is helpful for troubleshooting issues.

Reset Settings

  • Click this button and then Save changes to reset all configuration options within the current custom email section to their default values.

Save Changes

  • Click this button to apply any modifications you’ve made to the custom email settings.

Understanding Admin Access

By navigating to WooCommerce > Settings > Emails and then selecting the “Custom Emails” section, administrators can create, configure, and manage custom email notifications for your WooCommerce store.

Additional Notes

By effectively utilizing the “Additional Custom Emails for WooCommerce” plugin and understanding its settings, you can create a more personalized and informative communication experience for your customers throughout their WooCommerce journey.


Additional Custom Emails for WooCommerce