The Products & Order Export for WooCommerce plugin is a powerful tool, but you might encounter some issues during usage.
Here are some common problems and their solutions
Export Stuck or Freezing
- Possible Cause: Large data sets or server limitations.
Solutions
- Enable: Time Limit in the Pro version’s advanced options to prevent timeouts.
- Adjust Block Size: (Pro version) to process data in smaller chunks, improving performance for massive exports.
- Consider Exporting in Parts: Break down your export into smaller date ranges or product categories (if applicable).
- Check Server Resources: Ensure your web hosting plan can handle large data processing. Contact your hosting provider if you suspect limitations.
“Endless File Download” When Clicking “Download CSV” or “Download XML” Buttons
- Possible Cause: Conflicts with server configurations or caching mechanisms.
- Solution: Disable Content Length Header in the plugin settings. This can sometimes resolve download issues.
Exported Data Appears Incorrect or Incomplete
Possible Causes
- Incorrect date/time settings on your server.
- Plugin conflicts with other plugins.
- Issues with your WordPress installation.
Solutions
- Verify Server Date/Time: Ensure your server’s time zone and date settings are correct.
- Deactivate Other Plugins: Temporarily disable other plugins to see if a conflict exists. Reactivate plugins one by one to identify the culprit.
- Check WordPress Errors: Review your WordPress error logs for any messages related to the plugin.
- Contact Plugin Support: If the issue persists, reach out to the plugin developers for assistance.
Unable to Export Specific Fields
- Possible Cause: The desired field might not be included in the plugin’s default export options.
- Solution (Pro Version): Many fields are customizable. Use the drag-and-drop interface to add the desired field to the export selection.
Difficulty Accessing the Export Functionality
- Possible Cause: Insufficient user permissions.
- Solution (Pro Version): In the plugin settings under “User Capability,” you can choose to allow shop managers (“manage_woocommerce”) to access export features, in addition to administrators (“manage_options”).
