Helpdesk Support Ticketing System for WooCommerce
a WordPress ticket system that integrates with your WordPress Eshop and adds a Helpdesk troubleshooting ticketing system
Plugin Description
This WordPress ticket system Plugin extends WooCommerce and creates a Tab and a new Page in My Account Section where Customers can ask for Helpdesk Support in General or Per Order. Customers will be able to track their issue from this screen but will also be notified once a response is sent. Additionally, the plugin provides a shortcode where you can use in any custom page you would like to build, where Logged in users will be able to use . Ajax Ticket submission for nice UI interaction
What You'll Gain With This Plugin?
Ticket submission & user experience
✔ Allow user to submit trouble tickets for specific WooCommerce orders
✔ Easy-to-use UI in the frontend for ticket management
✔ AJAX ticket submission for user-friendly UI and smooth experience
✔ Enable attachment upload to helpdesk trouble ticket system creation
Ticket management & automation
✔ Auto-assign support trouble tickets based on subject you pre-define
✔ Prioritize tickets for better management
✔ Manage technical support directly from the WordPress frontend for the assignees
Admin control & notifications
✔ Make use of email notification system and never lose track
✔ WordPress backend area for admin to manage the support tickets easily
Discover More Powerful Features
Leverage the full suite of features in this plugin to enhance your store's performance, boost sales, and elevate the customer experience in countless ways.
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In my-account/orders page, column for ticket number per order are added, along with action button to open a ticket which will refer to the specific order ID
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A dedicated page for ticket management and creation is built in my account section. Users and assignees can view the progress of existing tickets along with opening new.
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The PRO Version allows you to predefine Subjects that can be used during Ticket Submission. This comes along with Assigning The Ticket to a user according to the subject selected
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By default, you get Normal – High – Low Priorities with colors enabled for better management. You can define your own, name it what you like. You can also enable / disable priorities to be selected on Ticket Submission through the plugin’s settings page.
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Users that are assigned a specific ticket and are other than Administrators, do not access backend for Ticket Management but directly via My account section, or from a dedicated page that admin can build using the shortcode [stsw_user_tickets]
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The Pro version allows Attachment Upload during ticket and response to ticket submissions. You can define the file extensions, max size and number of files allowed
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In the plugins settings page you can enable – disable email notifications to Administrator, the Assignee and Customer and better manage the troubleshooting process of your WooCommerce eshop
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Tickets table with multiple filters such as priority, status and subject to easily manage the ticket you need first
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The forms are submitted via ajax,m there is no page reloading and this leads to a nice and friendly user experience.
Plugin reviews and statistics
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This plugin is a premium version of free Helpdesk Support Ticketing System for WooCommerce plugin.
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Still have questions?
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