Refund policy
We want you 100% happy with your purchase. If a plugin isn’t the right fit and our support couldn’t
resolve it, we’ll make it right.
Refund windows
Any single WPFactory plugin can be refunded within 14 days of the date of purchase.
All Access purchases carry an extended 30-day refund window, giving you time to try the full catalog.
How to request a refund
Write to us within the refund window at
su*****@*******ry.com and let us know why the plugin
isn’t what you’re looking for. We’d love to know where things went wrong, or how we can improve,
so please share any extra detail.
Please include your order number so we can process your refund quickly. If you want a
refund for only part of an order, tell us which products.
Once you send the email, you’ll receive an auto-response confirming we’ve got your request.
After we review it, we’ll be in touch confirming the refund has been processed.
Processing time
We process refunds as quickly as possible on our end. Once processed, the funds can take
up to 30 days to reflect in your bank or card account, depending on your financial
institution.
Auto-renew: if you’d rather not be billed again next year, auto-renew can be turned
off in your account at any time.