Not working anymore?!

Hello Ronny,

Thank you for using our plugin.

I’ve just tested the plugin, and you can refer to this video for your reference. Please ensure that you’ve configured the shipping methods properly in WooCommerce settings. In our plugin, you can check both the Required and Exclude Product options. After enabling them, you can specify the desired products for each shipping method and try excluding some products as well. The same applies to product tags.

Additionally, please ensure to change the address while you are testing, as demonstrated in the video. If you need any further assistance, feel free to let me know.

Best regards,
WPFactory Support Team

Hi Ronny,

Please accept our apologies for not replying to you earlier. I’ve received your messages via email, and I want to assure you that our team is actively working to resolve the issues you encountered.

I’ve also sent you an email requesting admin login credentials. As soon as I receive them, I’ll ensure your site is working properly. Since we’re now addressing your issue via email, I’ll keep you updated there.

Thank you for your patience and understanding.

Best regards,
WPFactory support team

Hi Ronny,

Thanks for reaching out — I hope you’re doing well, and I apologize for the delayed reply.

I’ve just reviewed the steps you mentioned, and I can confirm that the plugin is working correctly on my end. I’ve recorded a video walkthrough for you, when the required product is not in the cart shipping method is not available.— please take a look and let me know if you’re still experiencing any issues:

Watch the video

I’ll be happy to assist further if needed.

Best regards,
WPFactory Support Team