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Hi Raphael,
Thanks for reaching out. We received your email, and we have directed you to resolved the first issue by enabling the block-based checkout field option from the Advanced tab.
Regarding the display options not updating, our development team is currently investigating the issue. We will provide you with an update as soon as we have more information.
Thanks for contacting us, and we appreciate your patience!
Best regards,
Hi Admin,
I’m sorry for any confusion, but it seems there may be an issue with your email. I previously responded to another topic, but I will reply here as well to ensure you receive my message.
You may not have received our email, but you can check this screenshot of your ticket, which I responded to eight days ago. Please verify the email address you used to submit the ticket. If you still don’t see our response and since you mentioned the issue is urgent, I recommend reaching out to us using an alternative email at [email protected].
I am available and happy to assist you as needed. Let me know how you’d like to proceed.
Best regards,
WPFactory Support TeamHi Admin,
Thanks for reaching out, And we apologies for the late reply.
I’m sorry to hear about the issue. I actually replied to your email six days ago, but perhaps you didn’t receive it. Could you please confirm if you received an email from [email protected]? The ticket status is still pending, and I was waiting for your response.
Since I can’t replicate the issue on my end, I’d like to confirm a few things:
- Are you using the latest version (4.9.7)? If not, please update and check if the issue persists.
- Ensure that the “Add to cart” validation option is set to “Do not validate” in the General tab.
- You mentioned that this issue is urgent—do you have a staging site where we can investigate further? If so, please provide the necessary credentials via email, and I will prioritize this issue, escalating it to our development team if needed.
I’ll be waiting for your reply. Let me know how you’d like to proceed.
Best regards,
WPFactory Support TeamHi Ronny,
Thanks for reaching out! I hope you’re doing well.
We’ve been using that plugin for years, but we have now integrated it into a new menu item in the wordpress dashboard “WPFactory”. After installing your plugin, you will see the new WPFactory menu in your dashboard. Clicking on it will open the Key Manager, where you can manage your license and updates.
You can refer to this page for a guide, and let me know if you need any further assistance—I’d be happy to help!
Best regards,
WPFactory Support TeamHi Everyone,
Apologies for the delayed response.
I see that you’ve found the correct option for this. You’re absolutely right, Andreas—since not all users are blocked based on their checkout page, we have an option for that:
Go to Advanced > Enable the checkbox “Checkout block field” for users using blocks.
Please make sure to enable it, and don’t hesitate to reach out if you need any further assistance—we’d be happy to help! For now, I will mark this topic as resolved.
Best regards,
WPFactory Support TeamHi Andrej,
I hope you’re doing well.
This is a follow-up email regarding your request for the requestIdentifier. I noticed that you have an ongoing discussion with the developer on WordPress regarding this topic.
For that reason, I will mark this topic as resolved here. You can continue the discussion on WordPress via this link.
Please don’t hesitate to reach out if you encounter any issues—we’re happy to help!
Best regards,
WPFactory Support TeamHi Andrej,
I hope you’re doing well.
This is a follow-up email regarding your request for the requestIdentifier. I noticed that you have an ongoing discussion with the developer on WordPress regarding this topic.
For that reason, I will mark this topic as resolved here. You can continue the discussion on WordPress via this link.
Please don’t hesitate to reach out if you encounter any issues—we’re happy to help!
Best regards,
WPFactory Support TeamHi Lena,
Thanks for reaching out! I hope you’re having a great start to your day.
Yes, you can choose the number of custom emails you want and set direct triggers and conditions. For example, you can send a specific email when a customer buys a particular product or target a specific user. There are many conditions you can configure to fit your needs.
For attachments, you can provide the links in the attachment section. You’ll find an example in that section, and I’d be happy to guide you through the setup if needed.
Let me know if you have any further questions—I’m happy to help!
Best regards,
WPFactory Support TeamHi BBPT,
Thanks for reaching out, and we’re sorry about the issue you encountered.
We have also received your email and are actively working on resolving the problem. We have provided an update there as well. This issue appears to be related to another plugin using the same library as ours, but with an outdated version.
We are waiting for your response so we can proceed. Since email is a faster way to handle this issue, let’s continue our conversation there. Looking forward to your reply!
Best regards,
Hi BBPT,
Thanks for reaching out, and we’re sorry about the issue you encountered.
We have also received your email and are actively working on resolving the problem. We have provided an update there as well. This issue appears to be related to another plugin using the same library as ours, but with an outdated version.
We are waiting for your response so we can proceed. Since email is a faster way to handle this issue, let’s continue our conversation there. Looking forward to your reply!
Best regards,
Hi Teodorescu,
Thanks for reaching out! I hope you’re having a great day.
Apologies for the delayed response. I just tested your scenario on my end, and I was able to set a specific variation of my product to accept only Cash on Delivery.
Please ensure that:
- You have enabled the option.
- If you’re using the excluded products feature, make sure that option is enabled as well.
I have recorded a video demonstration showing it working correctly. You can follow the same settings as I demonstrated. Let me know if it works for you. If it’s still not working, feel free to share your current settings, and I’ll check if anything is missing.
Looking forward to your update!
Best regards,
Hi Jeff,
Thanks for reaching out.
I sincerely apologize for the delay in addressing this issue. I’ve taken note of your concern and have forwarded it to our development team for further review. I’ll keep you updated on whether the feature is already available or if they are working on it.
Thank you for your patience and understanding.
Best regards,
WPFactory Support TeamHi Ronny,
I hope you’re doing well.
I just wanted to follow up here and let you know that I’ve also sent you an email regarding this. We’ve fixed the issue that caused the error on your site in the latest release (version 2.2.2). Everything should now be working smoothly.
Thank you for reaching out! Please don’t hesitate to contact us if you have any further requests.
Best regards,
WPFactory Support TeamHi Ronny,
Please accept our apologies for not replying to you earlier. I’ve received your messages via email, and I want to assure you that our team is actively working to resolve the issues you encountered.
I’ve also sent you an email requesting admin login credentials. As soon as I receive them, I’ll ensure your site is working properly. Since we’re now addressing your issue via email, I’ll keep you updated there.
Thank you for your patience and understanding.
Best regards,
WPFactory support teamHi Ronny,
Please accept our apologies for not replying to you earlier. I’ve received your messages via email, and I want to assure you that our team is actively working to resolve the issues you encountered.
I’ll keep you updated via email as we make progress. Thank you for your patience and understanding.
Best regards,
WPFactory support team
