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Hi Lena,
Thanks for reaching out! I hope you’re having a great start to your day.
Yes, you can choose the number of custom emails you want and set direct triggers and conditions. For example, you can send a specific email when a customer buys a particular product or target a specific user. There are many conditions you can configure to fit your needs.
For attachments, you can provide the links in the attachment section. You’ll find an example in that section, and I’d be happy to guide you through the setup if needed.
Let me know if you have any further questions—I’m happy to help!
Best regards,
WPFactory Support TeamHi BBPT,
Thanks for reaching out, and we’re sorry about the issue you encountered.
We have also received your email and are actively working on resolving the problem. We have provided an update there as well. This issue appears to be related to another plugin using the same library as ours, but with an outdated version.
We are waiting for your response so we can proceed. Since email is a faster way to handle this issue, let’s continue our conversation there. Looking forward to your reply!
Best regards,
Hi BBPT,
Thanks for reaching out, and we’re sorry about the issue you encountered.
We have also received your email and are actively working on resolving the problem. We have provided an update there as well. This issue appears to be related to another plugin using the same library as ours, but with an outdated version.
We are waiting for your response so we can proceed. Since email is a faster way to handle this issue, let’s continue our conversation there. Looking forward to your reply!
Best regards,
Hi Teodorescu,
Thanks for reaching out! I hope you’re having a great day.
Apologies for the delayed response. I just tested your scenario on my end, and I was able to set a specific variation of my product to accept only Cash on Delivery.
Please ensure that:
- You have enabled the option.
- If you’re using the excluded products feature, make sure that option is enabled as well.
I have recorded a video demonstration showing it working correctly. You can follow the same settings as I demonstrated. Let me know if it works for you. If it’s still not working, feel free to share your current settings, and I’ll check if anything is missing.
Looking forward to your update!
Best regards,
Hi Jeff,
Thanks for reaching out.
I sincerely apologize for the delay in addressing this issue. I’ve taken note of your concern and have forwarded it to our development team for further review. I’ll keep you updated on whether the feature is already available or if they are working on it.
Thank you for your patience and understanding.
Best regards,
WPFactory Support TeamHi Ronny,
I hope you’re doing well.
I just wanted to follow up here and let you know that I’ve also sent you an email regarding this. We’ve fixed the issue that caused the error on your site in the latest release (version 2.2.2). Everything should now be working smoothly.
Thank you for reaching out! Please don’t hesitate to contact us if you have any further requests.
Best regards,
WPFactory Support TeamHi Ronny,
Please accept our apologies for not replying to you earlier. I’ve received your messages via email, and I want to assure you that our team is actively working to resolve the issues you encountered.
I’ve also sent you an email requesting admin login credentials. As soon as I receive them, I’ll ensure your site is working properly. Since we’re now addressing your issue via email, I’ll keep you updated there.
Thank you for your patience and understanding.
Best regards,
WPFactory support teamHi Ronny,
Please accept our apologies for not replying to you earlier. I’ve received your messages via email, and I want to assure you that our team is actively working to resolve the issues you encountered.
I’ll keep you updated via email as we make progress. Thank you for your patience and understanding.
Best regards,
WPFactory support teamHi Gena,
We apologize for any inconvenience you’ve experienced with our plugin and for the delayed response.
We hope that you’ve already contacted us directly via email. If not, please send us your email and order number to [email protected], and we will work on resolving this issue if it hasn’t been addressed yet.
I’ll be waiting for your reply.
Best regards,
WPFactory Support TeamHi Jean,
Thank you for reaching out! We have already replied to your message via email but I will post it here as a reference.
Our plugin is designed to handle VAT exemptions specifically for EU customers entering a valid EU VAT number. If the number is valid, the VAT is exempt; otherwise, the VAT will be applied.
However, there’s an option you can try that might work for your scenario. This setting allows users to decide whether they want to enter their VAT number to qualify for the exemption. Please test this option and let me know if it works for your needs. If you encounter any issues or need further guidance, I’m here to assist.
Best regards,
WPFactory Support TeamHi Aboi,
This is a follow-up email. I have reviewed your message here and via email, and I can confirm that your issue has been resolved. I will close this ticket for now. If you have any further questions, feel free to reach out.
Best regards,
WPFactory Support TeamHi Onyeka,
Thank you for reaching out. Your message seems to have been missed mistakenly.
You can access the reports for cost and goods from the Analytics tab in the dashboard. However, you need to enable the Cost and Profit options first from the plugin settings in the Analytics tab. I have recorded a video for you demonstrating this process.
Best regards,
WPFactory Support TeamHello Allen and Snob,
Thank you for reaching out, and we apologize for the delayed response to your tickets.
Regarding the issue with adding the correct quantity to the cart directly from the wishlist, it is working fine on my end. I have enabled the plugin with the default options, and you can check this video where I successfully add the correct quantity to the cart directly.
Please ensure you are using the latest version of the plugin (3.1.5), and let me know if it works for you. If not, please check your settings to see if any changes have been made. If the issue persists, you can send us screenshots of your plugin settings or grant us access. You can contact us via email at [email protected], and we can investigate the issue from our end as it might be a compatibility problem.
The feature he is referring to is in the pro version, Regarding your question, Snob, we are actively working on your issue, and we have an ongoing conversation via support email. We will continue to update you there.
Thank you for reaching out, and I will get back to you once the issues are resolved.
Best regards,
WPFactory Support TeamHello Ronny,
Thank you for using our plugin.
I’ve just tested the plugin, and you can refer to this video for your reference. Please ensure that you’ve configured the shipping methods properly in WooCommerce settings. In our plugin, you can check both the Required and Exclude Product options. After enabling them, you can specify the desired products for each shipping method and try excluding some products as well. The same applies to product tags.
Additionally, please ensure to change the address while you are testing, as demonstrated in the video. If you need any further assistance, feel free to let me know.
Best regards,
WPFactory Support Team