Backorders
Definition
A backorder happens when a customer places an order for a product that is currently out of stock. The order is accepted and fulfilled once the inventory is replenished. In WooCommerce, this can be configured at the product level.
🟢 Good or Bad?
✅ Good — it keeps demand alive and allows sales to continue even during temporary stock issues.
⚠️ Can be bad if delays are too long or communication with the customer is unclear.
📌 Why It Matters
Backorders help stores avoid losing sales due to stockouts. Instead of blocking the customer, you offer them a chance to secure the product ahead of time. It’s especially helpful for pre-launches, handmade products, or goods with long restock cycles.
⚠️ Common Mistakes
- Not informing the customer that the item is on backorder
- Allowing backorders on discontinued or slow-moving products
- Failing to estimate or communicate delivery timelines
- Not preparing stock forecasting based on backorder trends
💡 How to Improve It
- Clearly label backordered items and set delivery expectations
- Combine backorder logic with wishlist functionality for out-of-stock interest
- Track backorder volume to forecast demand more accurately
- Only enable backorders on high-demand or made-to-order products
🔌 Related Plugin Suggestion
While WPFactory does not currently offer a dedicated backorder plugin, you can improve the user experience around backorders with:
Wishlist for WooCommerce
Let customers save out-of-stock or backordered products to their wishlist instead of abandoning the page. This keeps interest alive and encourages them to return when it’s restocked.
Alternatively, you may consider third-party stock and pre-order management plugins for direct backorder controls.
🛒 Real-World Example
A popular wireless charger sells out, but instead of disabling the product, the store keeps accepting orders with a “Ships in 10 days” note. Customers who still want it can buy in advance — keeping sales flowing and inventory planning smarter.
🔗 Related Terms
- Out of Stock
- Inventory Management
- Pre-Orders
- Stock Forecasting
❓ FAQs
How do backorders work in WooCommerce?
You can allow backorders on individual product settings and choose whether to notify customers or not.
Are backorders good for my store?
Yes — if managed transparently. They help retain sales and give you insight into customer demand.
Can customers be notified when backordered items ship?
WooCommerce doesn’t do this by default, but order status plugins or email tools can be used to notify customers when their backordered item is dispatched.
