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Specific Issues

Table of Contents

Fields Not Showing #

  • Conditional Display: Double-check the conditions for displaying custom fields. Ensure they meet your criteria.
  • Field Placement: Verify that the custom field is placed within the correct section (billing, shipping, additional) on the settings page.
  • Field Order Not Changing: Clear all caches and refresh the checkout page. In rare cases, a server-side cache or browser cache might be causing issues.
  • Validation Errors: Review the validation rules you’ve set for your custom fields. Ensure the rules are clear and don’t cause unnecessary errors for customers.
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Specific Issues

Free Shipping Message Not Displayed #

  • Minimum Amount: Double-check if you’re using a non-standard free shipping method and have set the minimum amount correctly in the plugin’s settings (especially if using the Free Version).
  • Cart Total Calculation: Ensure the plugin is using the correct method for calculating the cart total (displayed subtotal, cart contents total, or cart total) in the “General Options” section.
  • Virtual Products: If “Do not display any text if cart consists of virtual products only” is enabled in “Advanced Options,” and your cart only contains virtual products, the message won’t be displayed.

Incorrect Free Shipping Threshold #

  • Manual Minimum Amount: Verify you’ve entered the correct minimum amount in the plugin’s settings.
  • Conflicting Settings: Ensure there are no conflicting settings for free shipping minimums defined elsewhere in your WooCommerce configuration.
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Specific Issues

File Renaming Not Working #

  • Verify that the plugin is activated.
  • Ensure your chosen filename structure rules are valid.
  • Check if specific file extensions or filenames are being excluded in the settings.
  • Confirm that the “Update permalink” option is enabled in the plugin settings.
  • If using custom permalinks, ensure they are compatible with the plugin’s renaming rules.

Media Reference Issues #

  • Make sure the “Update media reference” option is enabled in the settings.
  • If the issue persists, try manually updating the references in your content.
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Specific Issues

  • Ensure the plugin is activated.
  • Verify that the notice type you want to display is enabled in the plugin settings.
  • Check if the chosen page/condition (e.g., checkout) aligns with where the pop-up should appear.
  • For AJAX pop-ups (Pro version only), confirm that the “AJAX add to cart notice” option is configured correctly (if applicable).
  • Try different closing options (click inside/outside) in the plugin settings.
  • If using the Pro version and “Prevent closing if clicking outside” is enabled, ensure the data-micromodal-close attribute isn’t present in the “Modal template” option (refer to documentation for details).