Table of Contents
Problem description #
Email verification fails or the UI breaks after installing the plugin because of conflicts with themes, page builders, or other plugins.
Symptoms:
- Verification popup not appearing or timing out.
- Verification code rejected only with a particular theme or plugin active.
- Console JS errors or PHP fatal errors.
Typical causes:
- Theme or plugin overwrites WooCommerce My Account templates or alters registration page markup.
- JS conflicts (namespaces, duplicate libraries) with page builder or other plugins.
- Ultimate Member and similar user/profile plugins are not officially supported by the plugin. WordPress.org
Solution (step-by-step)
- Update everything, plugin, theme, WordPress, WooCommerce.
- Conflict test:
- Disable all plugins except WooCommerce + Email Verification and test.
- Switch to a default WP theme (Twenty Twenty-Three).
- If resolved, re-enable items one at a time to find the conflict.
- Disable all plugins except WooCommerce + Email Verification and test.
- If conflict found with a third-party plugin (e.g., Ultimate Member):
- Check the third-party plugin docs for integration points.
- Request compatibility on the plugin’s feature/feedback board (plugin author suggested their feature board). WordPress.org
- Check the third-party plugin docs for integration points.
- Provide logs and site URL to plugin author when opening support ticket: include theme name, plugin list, WP/WooCommerce versions, and any console errors.
Prerequisites
- Admin access to WP site, ability to disable/reactivate plugins and switch themes.
Additional notes
- Where integration with specific membership plugins is essential, consider requesting a custom compatibility fix or using alternative verification methods.
