Hello Michael,
I hope you are well today. We’re sorry you are experiencing difficulty.
Could you kindly ensure that the emails are not being filtered as spam? You may need to contact your hosting provider and potentially configure DKIM or SPF records if they are going to spam.
However, if this is not the case, would it be possible for you to share your WordPress dashboard access so we can take a look for you? You can send your details to [email protected]
Kind regards,
Moshtafizur