Reply To: Valid VAT Numbers are stating as invalid

#113066
Omar Dabbas
Moderator
Plugin Support

Hi Natasa,

Since it happened on all sites at once, it’s probably an issue with VIES servers, once you get an error, please try it on this site, if VIES can’t validate a number (server unavailable, maintenance, etc..), the plugin won’t be able to validate as well.

We can’t confirm if this particular issue has caused the sales drop, since B2B clients are more aware of frequent outages on VIES services and they “usually” contact store owners for such issues.

If you still face the issue, please reach us directly with wp-admin access to [email protected], and provide us a VAT number that you have issues with.

Omar