- Support forum for the WooCommerce EU & UK VAT Numbers Validation.
- This topic has 2 replies, 3 voices, and was last updated 2 years ago by
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Hi Natasa,
Thank you for reaching out to us regarding the issue you faced. We sincerely apologize for any inconvenience caused.
I have escalated this matter to our development team for further investigation and resolution. They will look into this issue as soon as possible.
We understand that this issue has impacted your sales, and we apologize for the inconvenience caused. Our team will do their best to resolve the issue promptly.
Thank you for bringing this to our attention, and we appreciate your patience while we work on this matter.
If you have any further concerns, please do not hesitate to contact us.
Kind regards,
MoshtafizurHi Natasa,
Since it happened on all sites at once, it’s probably an issue with VIES servers, once you get an error, please try it on this site, if VIES can’t validate a number (server unavailable, maintenance, etc..), the plugin won’t be able to validate as well.
We can’t confirm if this particular issue has caused the sales drop, since B2B clients are more aware of frequent outages on VIES services and they “usually” contact store owners for such issues.
If you still face the issue, please reach us directly with wp-admin access to [email protected], and provide us a VAT number that you have issues with.
Omar
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