Hi Eleanor,
I hope you’re doing well. Apologies for the delayed response. I’m looking into your issue now.
Could you please provide the link to your site so I can check how it behaves? I will also try to replicate the issue on my end and advise you on how to resolve it.
If you’ve already reached out to us via a support ticket, you can disregard this message. Additionally, please ensure that you’re using the latest version (3.1.8) and test again before sharing your URL.
Looking forward to your response! I’ll be happy to assist you.
Best regards,
WPFactory Support Team