- Support forum for the WooCommerce Price by Quantity & Bulk Quantity Discounts.
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We have Product Price by Quantity Setup to discounts multiple products based on product tag using Quantity Calculation – Group by product tag.
We setup a new tag, added 5 products to this Tag and setup 3 tiers of discounts.
All works well until someone uses one of our coupon codes, when a customer adds 2 different tag products to the cart, they get 10% off, if they then add a coupon from one of our email campaigns, we are finding a few things happening:
Common scenario is the top item in the cart loses the quantity based pricing and the whole order gets a 15% discount on top of the quantity discount applied to the second or third tagged items
Things get worse if they have 3 of the tagged products into the cart, they get 15% on top of 15% – I can’t see any options within the settings to do this.
For troubleshooting purposes, if they order multiple of the exact same product, with no second item from the tagged products, the coupon code removes the quantity discount. But with all the variances we have across the 5 products, this is a very rare scenario.
We DON’T have any of the following enabled:
- All products
- User roles
- Qty Dropdown
All we want is that if someone uses a discount coupon, it removes any quantity based pricing.
Hi there,
Thanks for reaching out. I am really sorry to know that you are experiencing the issue.
I have escalated the issue with our development team. They will get back to you as soon as possible.
Kind regards.
Hi, Susan,
Could you please try enabling the “Other cart discounts > Apply wholesale discount only if no other cart discounts were applied” checkbox in “WooCommerce > Settings > Product Price by Quantity > General” and let me know if that helps?
Hi Tom
No Difference with Other cart discounts turned ON or OFF, I have also tested with “Add order discount” turned ON and OFF, with no luck to the overall issue and that is that multi-product discount not being removed when a tagged product is added as a second, third or fourth line in the cart etc.
Here are three scenarios, keeping in mind that I am using Tags to group my multi-product discount:
Scenario 1:
Add two different Tagged products
Add 1 Tagged Product15% is added to the single tagged product already in cart, BUT it shouldn’t have any discount applied as a single tagged product.
Add coupon code for 10% discount – adds a 10% discount to cart and keeps the 15% discount on tagged product
If I increase one of the non-tagged products – discount increases to 20% of the single tagged product
Scenario 2:
Add three different Tagged products
Add 1 Non-Tagged Product20% is discounted from all tagged product already in the cart – it should only be 15% off but the non-tagged item is being included in the count.
With “Other cart discounts” turned OFF and I add coupon code for 10% discount – adds a 10% discount to cart and keeps the 20% discount on tagged product
With “Other cart discounts” turned ON, Add coupon code for 10% discount – adds a 10% discount to cart, removes 20% discount from top line item in cart and keeps the 20% discount on the other two tagged product.
Scenario 3:
Add one Tagged product
Add 1 Non-Tagged ProductNo multi-product discount happens, which is great.
Increase Non-Tagged item, multi-item is applies, which is all good too.
Add a discount code, it removes the multi-product discount and code applies fine.
Scenario 1 and 2 are the most common way people shop on our site, and Scenario 3 is the only time it all works the way it should, but is very uncommon way people shop.
Based on my troubleshooting, the discount removal seems to only impact the item in the first line of the cart, any other subsequent items in the cart keep multi-product discount. Which is compounded more if the first item is a non-tagged product, because then all tagged products maintain the discount.
I need two fixes:
Firstly for the plugin to impact the whole cart when it applies the “Other cart discounts” option, not just the first line.
Secondly, the multi-product discount NOT to apply in cart if there is only one tagged product AND not to count the other non-tagged products as part of the discount.
The first line in the cart seems to be where things get a bit unstuck with the plugin.
Hope that helps and let me know if you need to clarify anything.
Hi, Susan,
Would it be possible to share access to your site so I could log in and check what’s going on (my email is [email protected])? Please let me know if sharing an account is not an option, and I will continue solving it remotely.
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