- Support forum for the WooCommerce Additional Custom Emails & Recipients.
- This topic has 6 replies, 3 voices, and was last updated 1 year, 3 months ago by
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Hi there,
I have escalated this with our development team. They will let you know if it would be possible.
Kind regards.
Hi,
Please try this:
Select “Subscriptions: Subscription status updated to” in “Enabled triggers groups” in “WooCommerce > Settings > Custom Emails > General > Advanced Options”.
Then go to “WooCommerce > Settings > Emails > Custom email”, set “Triggers” to “Subscription status updated to On Hold”, and “Delay” to “1 hour”.
Now, to ensure that the email is sent only if the subscription is still “on hold”, we need to add this snippet:
add_filter( 'alg_wc_custom_emails_do_send_order_email', function ( $do_send, $email, $order ) { return $order->has_status( 'on-hold' ); }, 10, 3 );Please give it a try and let me know what you think.
is the filter function applied to every mail thats using “Subscription status updated to On Hold” or every “Subscription status updated to”.
is it posible to also connect the filter to one specific mail? so apply only the filter to alg_wc_custom_email_4 and not to 3,2 and 1
Hi,
where should i add the snippet, just in theme functions file?
Yes, you can put it in your child theme’s
functions.phpfile.is it posible to also connect the filter to one specific mail?
Yes, you can use the
$email->alg_wc_ce_idproperty, like this:add_filter( 'alg_wc_custom_emails_do_send_order_email', function ( $do_send, $email, $order ) { if ( 1 == $email->alg_wc_ce_id ) { // for the "Custom email #1" return $order->has_status( 'on-hold' ); } return $do_send; }, 10, 3 );
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