How do I see the information that the customer entered?

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  • March 2, 2018 at 3:37 pm #99317
    taylordesignlab
    Member

    I have the input fields set on my product, but when someone purchases and fills out the fields I do not see it anywhere in the confirmation email or on the order itself within WooCommerce. How do I see the information that the customer entered?

    April 25, 2018 at 10:16 pm #99318
    blankPablo Pacheco
    Member

    Hello,

    You can see what your customers entered in the fields accessing:
    – The order page on dashboard. The info is on “item” metabox
    – The email you receive when a customer buys some product. The info is next to the product’s title

    If you can’t see it, maybe your customers didn’t fill the fields. Or maybe you are not using the most recent version of the plugin.

    If you create a WordPress user for me ([email protected]) I can try to take a look at this issue, if it’s still happening.
    See you

    April 26, 2018 at 8:27 am #99319
    blankAjay Gahlaut
    Guest

    Hi Pablo, I’m facing exactly the same problem. I”m able to see the “Add Message” Field contents next to the Product Title on my order page. However when taking the order printout the field is missing. Perhaps I need to use the Meta Hook to get this added to the order page. I am not a programmer so would need your help on how to do this. My email address is [email protected] . I really appreciate you helping with me 🙂

    April 26, 2018 at 4:56 pm #99320
    blankPablo Pacheco
    Member

    Hi, I will try to help you using the email then.
    Can you please create a WordPress user for me using [email protected]?

    August 22, 2018 at 7:36 pm #99321
    blankcarii
    Member

    Hi Pablo,
    I see the custom field information in the order under “item,” but I need to be able to export it for order fulfillment in my export csv. How can I get that metadata to export?

    Thank you,
    Cari

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