No verification email sent

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  • October 2, 2023 at 4:18 pm #125309
    web-7709
    Participant

    I have installed this but no verification emails are sent when someone registers. All other site emails work finer, just not this one.

    Does it only work on the paid version?

    October 3, 2023 at 8:13 am #125321
    Moshtafizur
    Participant

    Hi,

    I am really sorry to know you are experiencing problems.

    Please go to the Email section of the plugin and set the Mail function to the WordPress "wp_mail()" function and see if the issue gets resolved.

    Kind regards,
    Moshtafizur

    October 3, 2023 at 10:43 am #125331
    web-7709
    Participant

    Hello, no that doesn’t work. Can you confirm if this is a Pro feature only?

    October 4, 2023 at 9:22 am #125358
    Moshtafizur
    Participant

    Hi there,

    In such a case, could you please set it to “PHP “mail()” function” and see if it’s work. But if the issue persists then I would suggest you install a plugin like Email Log on your site so you can see what the status of all the emails sent is.

    If they are being sent, most probably they are going to SPAM, and sometimes they can’t even get to the SPAM inbox. In that case, you just need to improve the deliverability rate of your emails.

    In order to do that, you can try to use an SMTP plugin like WP Mail SMTP by WPForms, for example.

    If even after that you still have problems, you can try to configure DKIM or SPF records. You may need to contact your hosting provider to understand how the setup will work.

    Kind regards,
    Moshtafizur

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