Not Exporting Data I need.

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  • #144086
    Thomas Brown
    Participant

    Here is my registration site, https://twintiersmartialartschampionship.com/2024registration

    I am using Event Tickets Plus to create the products/tickets I am selling for tournament registration. I am collecting additional data with the “Individual Attendee Collection” aspect.

    I need 7 points of data collected with the “Individual Attendee Collection” but I am finding no way to export that data. See attached TTMAC Order Screen Print. I really need the data with the Red Dots. You can see with this screen print that the data is in the WooCommerce order.

    I even purchased a pro version of a plugin that promised complete exports and it failed to help. See red dot on plugins screen print. (See attached that shows all plugins installed).
    https://twintiersmartialartschampionship.com/wp-content/uploads/2024/06/TTMAC-BOTH-Screen-Prints-scaled.jpg

    Please help me use your product. If you product will not work, please start a refund and I will look for a different Plugin.

    #144389
    Moshtafizur
    Moderator
    Plugin Support

    Hello Thomas,

    Thank you for reaching out and providing detailed information about the issue you are facing.

    To clarify, is “Individual Attendee Collection” a feature of a specific plugin you are using? If it is a third-party plugin, it is necessary to add the meta values of that plugin to our plugin’s settings. This will enable our plugin to recognize and export the required data.

    Could you please verify if the meta values for the “Individual Attendee Collection” data have been added to our plugin? Please let us know.

    Kind regards.

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