Hi Admin,
I’m sorry for any confusion, but it seems there may be an issue with your email. I previously responded to another topic, but I will reply here as well to ensure you receive my message.
You may not have received our email, but you can check this screenshot of your ticket, which I responded to eight days ago. Please verify the email address you used to submit the ticket. If you still don’t see our response and since you mentioned the issue is urgent, I recommend reaching out to us using an alternative email at [email protected].
I am available and happy to assist you as needed. Let me know how you’d like to proceed.
Best regards,
WPFactory Support Team