- Support forum for the Payment Gateway Based Fees and Discounts for WooCommerce.
- This topic has 4 replies, 2 voices, and was last updated 4 years, 10 months ago by
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HI i have added a credit card fee, but now i am always getting 2 lines displayed (credit card fee and credit card fee#2) in the checkout – although only one fee is configured (additional fee(optional) is empty. Giving the optional fee the same name is also not merging the lines as indicated in the help ? note. Please advise.
Also is it possible to setup a fixed minimum e.g. 0.30 and an additional % value e.g. 1.5 % on top ? combined in one line ?
please advise
thanksHi,
Maybe it’s possible to create/share an admin account, so I could login to your server and check what’s going on? If yes – my email is [email protected]. Also FTP access would help.
As for mixed minimum – unfortunately “Minimum Fee Value” option only accepts fixed values (but not percent). I’ll have to re-check if this can be added – will try to add it in next plugin version.
Best regards,
TomP.S. We had a similar issue and the problem was in a compatibility issue with one of these plugins: “Simple Sales Tax”, “WooCommerce Services” or “Taxjar”. Could you please let me know if you have any of these plugins installed on your server?
Best regards,
TomHI Tom, thanks no i am not using one of the plugins , but for unknown reason it is working now. Which is good.
However what i have noticed now is that e.g. it does not seem to work that card fees are applied to products if a product without card fees is in the cart. e.g.
I have a product (membership) which is excluded from the cardfee (memberships) – (membership is in a category excluded from the cardfee calculation.- ok (no fee applied) .
Other products the card fee is applied (ok) – But if a membership is in the card together with other products => no card fee is applied for all – I would expect that the card fee of those products is applied which are not excluded. Appreciate your feedback.
thanksHi,
I’ve replied personally, but in case if anyone else has similar question, I’m posting same here:
I think what you need to do is go to your fee’s settings (e.g. “WooCommerce > Settings > Payment Gateway Based Fees and Discounts > Direct bank transfer”) and there (at the bottom of the settings page) there is “Product Categories – Calculation type options” – please try changing that from “For all cart” to “Only for selected products”.
Hope that helps.
Best regards,
Tom
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