“My Account” Options Overview #
The “My Account” Options feature enhances the user experience by integrating detailed order status history into the customer’s account page.
Here’s a breakdown of its key functionalities #
1. My Account > Orders Enable #
Enabling this option adds the order status history to the “My Account > Orders” section, allowing customers to track the progress of their orders conveniently.
2. Position #
Users can specify the position of the order status history within the “My Account > Orders” section. Whether it’s before the status column, after each order record, or at the end of the page, this flexibility ensures seamless integration with your store’s layout.
3. Templates #
Users can customize the display format of the order status history using templates. Available placeholders such as %current_status%, %record_nr%, %record_date%, %record_time%, %status_from%, and %status_to% offer granular control over the presentation of order status changes.
4. Reverse Status History #
Enabling this option reverses the order of status history entries, ensuring that the most recent changes are displayed first. This feature provides a more intuitive viewing experience for customers, allowing them to quickly assess the current status of their orders.
Benefits #
Improved Transparency: By displaying detailed order status history, customers gain insight into the progress of their orders, fostering trust and confidence in your store.
Enhanced Convenience: Customers can conveniently track order status changes directly from their account page, eliminating the need for manual inquiries or support requests.
Customization Options: The ability to customize the position and format of order status history entries allows you to tailor the display to suit your store’s branding and layout.
Streamlined Communication: Providing transparent order tracking reduces the need for customer inquiries, freeing up your support team to focus on more pressing matters.