- Support forum for the Cost of Goods Sold (COGS): Cost & Profit Calculator for WooCommerce.
- This topic has 5 replies, 4 voices, and was last updated 6 months ago by
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Hi,
I have linked my website with Square such that any orders placed via Square are fed into WooCommerce. Unfortunately, the cost of goods is not being loaded for these orders so it is showing as zero. Can you fix this?
Hi there,
Thank you for reaching out to us. I apologize for any inconvenience you may be experiencing.
I have escalated this with our development team. They will get back to you as soon as they can.
Kind regards,
MoshtafizurHi Michael,
Our Cost of Goods plugin needs WooCommerce products to have the costs registered. Once they do, the order costs can be calculated.
We have some options that could help you to import the costs from other plugins to ours. You can find it in our section “Tools & Reports”.
Then you could try using our recalculation tools at the same section.
Hi Pablo,
Yes, I am aware of the option to populate missing costs under the Tools & Reports section, and in fact I use it everyday as a workaround for this bug. However, this is not a sustainable solution, and so I have opened this ticket to bring this issue to your attention. I am sharing a screenshot for your reference.
Hello Michael,
Could you please send the details of your issue to [email protected]? We will communicate further there directly. This should include information on how to reproduce the issue, and if possible, provide WP-admin and FTP access to a staging site. This will significantly expedite the resolution process.
Best regards,
Kousik Mukherjee
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