Could not include font definition file: dejavusans

Support forum for the WooCommerce EAN Barcode Generator: UPC, ISBN & GTIN Inventory.

This topic has 1 reply, 2 voices, and was last updated 1 year, 2 months ago by Hindi.

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September 7, 2023 at 9:33 am #123256

mark-oconnell
Participant

Hi, when I try to print a barcode form bulk actions, I get this error:

TCPDF ERROR: Could not include font definition file: dejavusans

September 12, 2023 at 9:58 pm #124004

Hindi
Moderator

Hi Mark,

We hope you are doing well. We apologize for the inconvenience you are facing with the EAN plugin while Print barcodes.

We have conducted tests on our side and did not encounter the same issue. To troubleshoot, please try selecting a font type other than DejaVu Sans (Unicode) by following these steps:

1. Go to WooCommerce Settings
2. Select EAN
3. Choose Print
4. Scroll to the font option
5. Change the font to a different type

After changing the font, please try the process again and let us know the results. If the issue persists, we will need to access your site to further investigate the problem. Kindly send us the permissions for your site via the following email: [email protected]

Thank you for your understanding and cooperation.
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