Dropdown not functioning properly

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #104416
    Kurt Herbel
    Participant

    Hi,
    I purchased the lifetime option on this one. I like many of the features, but I haven’t been able to get the most important feature (for me) to work. I’m selling editing, proofreading services and need to have the pricing by the word, with large minimums and maximums (min./max. for one product is 7,000/20,000 words, others are 20,000 to 50,000 and 50,000 to 180,000. You get the idea). I can’t get the dropdown list to function. Even tried turning off the plus/minus buttons. It doesn’t look right and I can’t scroll. It also locks up when I click on the amount, to try to get the drop down to open. I’m wondering if it’s because of the large values? If I can’t get this to work, I’ll be asking for a refund.

    #104417
    Kurt Herbel
    Participant

    Well…I went back in after writing the above. (It’s been a couple days since I worked on my site.) The good news is that the dropdown is now working, albeit very, very slowly. After I click to open the dropdown, it takes a long time to open. Then, once I select a value (between 7000 and 20,000) it takes just a bit less than this-side-of-forever to make the calculation. Once that’s done, if I click on the dropdown again, to make even a minor correction, it takes a very long time to open the dropdown again, and a very very long time (again) to make the calculation! The times it takes to wait are too long! Customers will never wait this long. They will assume that the site or product page is broken and leave. Is there a way to speed this up? Otherwise, as I stated before, this is not going to work.
    Thanks!

    #104418
    Kurt Herbel
    Participant

    Two more issue:
    When I go to the cart it is also very, very slow after adding the item.
    Also, if I make a second order of the same item, it just adds the total words together into one item. I tried changing the inventory option to only one item per order, but that just takes away the dropdown altogether.
    Is this the way the official WooCommerce “Measurement Price Calculator” extension works?

    #104419
    WPWhale
    Moderator

    Hi Kurt,

    Sorry to hear all this, taking so much time on dropdown (and cart) might be a settings issue, can you please send me a link to check the issue? Login details will also be very helpful.

    Please send me these at [email protected]

    As for adding another amount of the same item to the same order, yes the default of WooCommerce is to consider them one item with total quantity, not sure how this is related to Measurement Price Calculator, maybe I’m missing something here?

    Omar

    #104420
    Kurt Herbel
    Participant

    Omar,
    Sorry for all the hoopla! I played some with the settings and found that if I set the steps to 10, instead of 1, it sped up some. I also stopped the customer from adding more to the cart than the max and modified the text warning, telling them that they could purchase no more than one per order. It’s not ideal, but it is working a little better. Still quite slow on calculation for the items with a larger span (i.e., 50k-100k).
    Can you tell me, Is it a resource issue? Does the calculator somehow take a lot of resources when the data set is larger? Would still like to figure out how to speed it up. Alco, can you point me to how to make the dropdown box outline appear? Right now it’s not visible and makes its a little ambiguous as to what the customer is supposed to do. Is there a customize code for that? Or maybe a code to change background color on box?

    #104421
    WPWhale
    Moderator

    Hi again,

    No worries at all, honestly the plugin is installed and used on thousands of stores, but none of which have complaint (to my memory) about such slowness, I suspect it’s checking something when you click the dropdown, or maybe your dropdown contains thousands (or at least hundreds) of options, if that’s the case, I think it will be a bit annoying for users to find what they want, let me know please if it’s not this.

    I can’t really suggest how to improve performance until I can see the issue, that will help a lot.

    As for changing the look, this is generally controlled with CSS, please try tweeking it using this:
    https://www.weblimitless.com/style-dropdown-css/

    If it didn’t help, please let me know and I will look into it (although I’m not a CSS expert but I will see if I can help, no promises 🙂 )

    Omar

    #104422
    Kurt Herbel
    Participant

    Thanks, Omar!
    The CSS styling page you sent me to helped!
    It’s not exactly what I had envisioned, but it is definitely better.
    I’ll keep playing with it.

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