EAN not visible in Product Catalog Pro

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  • #125036
    Renegade
    Participant

    Hello,

    Regarding this topic, I still have this issue. Can you help?

    Summary

    I’m using Product Catalog Pro and it has not been possible for me to get EAN into the product feed. It doesn’t show up as a custom field in the list, and I have tried to input _alg_ean as a custom field, but the output in the product feed is just <g:gtin>_alg_ean</g:gtin>. I have tried to change the meta key to alg_ean, but then it just output <g:gtin>alg_ean</g:gtin>.

    #125136
    Moshtafizur
    Moderator
    Plugin Support

    Hi there,

    I am really sorry to know you are experiencing problems.

    I have escalated this with our development team. They will get back to you as soon as they can.

    Kind regards,
    Moshtafizur

    #125160
    Tom Anbinder
    Moderator
    Plugin Support

    Hi,

    You need to select the “alg ean (Custom attribute)” value when mapping the field in the “Product Feed PRO” plugin:

    Product Feed Pro - EAN field mapping

    #125169
    Tom Anbinder
    Moderator
    Plugin Support

    Update: I’ve mixed up the “Product Catalog Feed Pro” plugin with the “Product Feed PRO” plugin, sorry about that.

    For the “Product Catalog Feed Pro” plugin – it looks like this plugin doesn’t “like” the leading underscore symbol in our field’s name, i.e., _alg_ean. So you must set it to something without an underscore, e.g., alg_ean. This can be done in “WooCommerce > Settings > EAN > Advanced > Meta key”. Then you should be able to select it in the “Product Catalog Feed Pro” plugin settings:

    Product Catalog Feed Pro - EAN field mapping

    P.S. If you’ve already entered EANs for your products, they will disappear after you change the meta key to alg_ean. To bring them back, you can use our “Copy from product meta” tool in “WooCommerce > Settings > EAN > Tools” – set the “Meta key” option to _alg_ean there and run the tool.

    P.P.S. The “Product Catalog Feed Pro” plugin gets its custom fields list automatically by extracting meta keys from your products, so you need to set EAN for at least one of your products for the field to show up in their list. Also, the “Product Catalog Feed Pro” plugin saves the custom fields list in a transient with 24 hour expiration, which means that you need to either wait or delete the transient with this PHP code:

    delete_transient( 'products_meta_keys' );
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