- Support forum for the Automated Order Status Controller for WooCommerce.
- January 16, 2022 at 6:16 pm #85576VasilikiGuest
I just installed the plugin but when I go to rule #1 it’s loading and then after few seconds I get error http 500.
Now I would like to ask if with this plugin is possible all my new orders and especially paypal and visa gateaway payments get automatically on hold status instead of processing… I have tried a custom coode on child theme that turn processing orders to “on hold” but customer still gets processing email instead of “on hold” email.
So I would like all new orders get “on hold” status and customer receive “on hold” email . And then If I change status to processing , customer will get processing email.
Is this possible with this plugin?
thank you!January 17, 2022 at 2:20 pm #85577Tom AnbinderModeratorPlugin Support
1. 500 error.
Could you please try updating the plugin to the latest v2.5.0 (released just a couple of minutes ago)? Is the error still there? By the way, could you please let me know how many products do you have in your shop in total?
2. New orders status.
Generally, our plugin can change order status, not set the default order status. However, before I try to come up with some solution – the first thing that comes to mind – simply disable the “Processing order” email in “WooCommerce > Settings > Emails”. This will however will stop the email being sent when you’ll change the status to “processing” manually. To solve that, I would suggest creating some custom status (e.g. “In progress”) – for example with our Order Status for WooCommerce plugin – and using that instead of the standard WooCommerce “Processing” status. Hope you get the idea… Please let me know what you think.
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