Hi Jean,
Thank you for reaching out! We have already replied to your message via email but I will post it here as a reference.
Our plugin is designed to handle VAT exemptions specifically for EU customers entering a valid EU VAT number. If the number is valid, the VAT is exempt; otherwise, the VAT will be applied.
However, there’s an option you can try that might work for your scenario. This setting allows users to decide whether they want to enter their VAT number to qualify for the exemption. Please test this option and let me know if it works for your needs. If you encounter any issues or need further guidance, I’m here to assist.
Best regards,
WPFactory Support Team