- Support forum for the Payment Gateway Currency for WooCommerce.
- This topic has 13 replies, 5 voices, and was last updated 2 months, 1 week ago by
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Hi Tom,
I’ve noticed that I don’t see orders from PayPal in the WooCommerce – Reports.
Our main payment getaway in local currency. Default currency is also local. PayPal orders are in USD
Is it intended behaviour? I won’t be able to see orders in USD in my reports?
Just an addition to the previous message. I found the orders in the reports. But the value is incorrect. For example, the order is $90 USD. In the reports it shows as 90 (Local currency)
Hi,
Sorry for the delay.
Yes, this is a known problem. Let me try to come up with some solution. Will get back to you soon.
Hi Lisa,
Please update the plugin to the latest v3.5.0. Then you need to enable the new “WooCommerce Analytics > Orders and Revenue” checkbox in “WooCommerce > Settings > Payment Gateway Currency > Admin”. After that, I suggest you “Clear analytics cache” in “WooCommerce > Status > Tools”. Now, you should be able to see the correct values in the “Orders” and “Revenue” analytics report tabs. Please give it a try and let me know what you think.
Hi Lisa,
I’m going to mark this thread as “resolved” for now, hope that’s ok. Please let me know if there are still any questions/issues.
Thank you so much, Tom!
For some reason I didn’t get the notification on this forum.
Anyway, I just enabled it. And it doesn’t work for me. Should it only work for the future orders?
Hi Lisa,
I was testing the WooCommerce Analytics option and it seems to be working. Can you please elaborate on your issue? It should work for current orders as well.
1. Can you please make sure that you’ve tried to clear the Analytics cache on “WooCommerce > Status > Tools > Clear analytics cache”
2. Is there some kind of error or does the order value remain simply incorrect?
Hi Tom,
Same issue for me as well.
I am using Polish złoty currency for Cardgate Przelewy24 payment method.
And our store currency is Euro.
I have a also send you email 5 days ago (Added more details in email), there is no update yet.
Request no: 23602.
Hi Pablo!
1. Can you please make sure that you’ve tried to clear the Analytics cache on “WooCommerce > Status > Tools > Clear analytics cache”
Sure, we did that many times
2. Is there some kind of error or does the order value remain simply incorrect?
No, the order value remain simply incorrect
Hi @s-s , and @giovanni-gruter ,
We just released version 3.6.0 and I believe it could fix the problem on Analytics. Please, update the plugin and let us know if it helps.
Hi Pablo, thank you, but I’ve noticed 2 issues:
- Major issue is that yes it’s started to show correct orders in the Analytics for orders with non default currency. BUT now it shows 0 for all other orders in default currency
- It doesn’t convert value for refund orders
Hi Lisa,
- I couldn’t reproduce that problem here. It works even on orders with default currency as well. Can you please try to clear the Analytics cache?
- I believe I was able to fix that on version 3.7.1 I just released. Please let me know if it helps.
Hi Pablo,
- Sure I did that. As you can see Giovanni also has this issue
- Yes, you fixed it, thank you!
Hi Lisa,
Sorry for overlooking this, please contact us directly at [email protected] with access to check, we’ve tried it again here but wasn’t able to reproduce it.
Omar
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