- Support forum for the Automated Order Status Controller for WooCommerce.
- This topic has 3 replies, 2 voices, and was last updated 8 months, 2 weeks ago by
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I want to change the order status immediately when an order is placed to on hold if an order contains products from a category.
I have created a rule to change the order from pending payment to on hold when the order contains items from that category. However, when I create test orders they do not trigger the rule. Further, when I use the tools menu to run the rule, it also DOES NOT trigger the rule. Am I missing a parameter?
Thank you.
I have now attempted to add the 8 products to the trigger rather than the product category. It still wont trigger the action immediately (0 seconds) upon order created.
At the advice of the developers post here: https://wpfactory.com/support/topic/what-is-the-difference-between-cron-and-action-scheduler/
I have disabled both periodic options and have the trigger set as “order status changed” ( I have also tried a thank you page trigger, didn’t work). I have tried to change processing to on hold and I have tried pending payment to on hold. Neither will trigger immediately.
Next I tried to trigger by using a product tag. Also will not trigger immediately.
Further, Manually triggering the rules has only worked periodically. I have yet to find a combination of rules that will trigger manually every time.
I think this Plugin is great, and exactly what I need to solve this problem, However, I have tried 20 different combinations of the same thing and nothing works. Is there anyone who can help me get to the bottom of this?
Hello Josh,
Thank you for reaching out to us. We apologize for any inconvenience you may be experiencing.
We have been unable to reproduce the issue on our end, in order to assist you further, would it be possible for you to provide us with access to your WordPress dashboard? This will allow us to investigate the issue more closely and understand what might be causing the problem. If that’s okay with you, please send your login credentials to [email protected]. Please include the link to this conversation when sending the login details.
Kind regards,
Moshtafizur
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