Issues after installation.

Viewing 7 posts - 1 through 7 (of 7 total)
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  • July 17, 2023 at 10:39 am #120083
    Killa Blue
    Participant

    Hi,

    I am merging over from using WooDiscuz – WooCommerce Comments after they no longer support it. But after install your plugin I don not get a input box on the discussions tab.

    https://media.discordapp.net/attachments/497179501017563136/1128901353083781141/GZ5jO3zU3caf2yJxdxiu.png

    These are the current settings.

    https://i.imgur.com/xE3nG8P.png

    I am theme I’m using is https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

    I am also using the plugin review replies from this site.

    Lastly is there a way I can delete the old comment data from when I was using the WooDiscuz plugin because when I disabled it. The comments merged with my review data.

    Thanks.

    July 23, 2023 at 11:40 am #120675
    Moshtafizur
    Participant

    Hi there,

    Sorry for such a late reply. Your ticket was filtered as “Spam” in our Zendesk system.

    I have escalated this with our development team. They will get back to you as soon as they can.\

    Kind regards,
    Moshtafizur

    August 10, 2023 at 4:09 am #121635
    Killa Blue
    Participant

    Hi,

    Any update on this?

    Thanks

    August 10, 2023 at 1:25 pm #121665
    pablo-pacheco
    Participant

    Hi Brent,

    After install your plugin I don not get a input box on the discussions tab

    Please, try to switch your theme to Storefront and check if the tab is there. If it is, then most probably your theme is not compatible with the plugin.

    Lastly is there a way I can delete the old comment data from when I was using the WooDiscuz plugin

    I’m not sure how to delete old comment data from the WooDiscuz plugin, however, we have an option that can convert comments/reviews to discussion comments. The option is located at:

    • “General > Editable comment meta on admin > Comment type conversion > Allow admin to convert discussions to reviews and vice versa“

    After enabled, there will be 2 new options on the admin comments page: “Convert do discussion”, “Convert to review”.

    September 23, 2023 at 3:23 am #124690
    Killa Blue
    Participant

    Hi sorry for late responds,

    Yes it seems to work fine with the storefront theme. Would you be able to help me get it working on Porto. Or point me in the right direction to try to debug the problem.

    September 26, 2023 at 1:41 am #124910
    Killa Blue
    Participant

    Seems the issue is also related to turning on “Load comments via AJAX if the discussions tab is triggered” And I’ve made sure that Break comments has not been turned.

    October 25, 2023 at 12:32 pm #126612
    pablo-pacheco
    Participant

    Hi,

    From version 1.5.1 on, the AJAX option is now compatible with the Porto theme.

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