Hi Carm,
Sorry for the late reply. Actually, I didn’t receive any tickets from this forum in our Zendesk system. But we assure you that we will look into the issue and try to fix this as soon as possible.
Regarding the issue, please follow the general steps below to resolve this:
- Please visit the Downloads & Keys section of our website located in the My Account page.
- Delete the old license key.
- Submit your site URL again and generate a new key.
- Paste the new key into the WPFactory Helper plugin.
We hope this helps resolve the issue. If you have any further queries, please don’t hesitate to reach out to us.
Thank you for choosing our product.
Kind regards,
Moshtafizur