not taking payments

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  • #132329
    dale
    Participant

    Hi.

    I’ve recently created a status called “to be printed”, it means that the order in the system has not been printed for the warehouse to process.

    i’ve put in a rule that when the order is received it is moved from “processing” to “to be printed”.  however, when the rule happens, the payment for the order is not taken.  so the order isn’t paid.

    How can i get orders to automatically come in paid and moved to to be printed?  Also, when the order is finally processed by the warehouse, i want the status to change from “to be printed” to “processing”.

    Please help.

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