Orders sometimes don't change status

Support forum for the Automated Order Status Controller for WooCommerce.

Tagged: Ayuda porfavor necesito solucionar

This topic has 3 replies, 3 voices, and was last updated 1 year, 3 months ago by Moshtafizur.

Viewing 4 posts - 1 through 4 (of 4 total)

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Posts
December 20, 2022 at 12:33 am #106194

Radim Hejny
Participant

Hi,

sometimes order doesn’t change status when it should have. Is there a way to debug what could have caused it?

Last time it was an order that should go from custom status to cancelled after 3 working days.

I only skip weekends. Apart from that there are no exclusions.

https://ibb.co/Wcv3Zr8
https://ibb.co/3sZn46r
https://ibb.co/D5NJHwJ

The order came 3/12, then went to custom status “Zahlungserinnerung” on 8/12 (rule 4) and then should have gone to status cancelled after 3 working days, so on 13/12. On 15/12 my colleague canceled the order manually.

https://ibb.co/Jz9rSTL

Thank you.
Radim

December 20, 2022 at 10:32 pm #106415

Moshtafizur
Moderator
Plugin Support

Hello Radim,

I am really sorry to know you are experiencing problems.

In the plugin’s settings, under the Advanced section, disable the Use WP cron option and enable the Use Action Scheduler and see if the issue persists.

Kind regards,
Moshtafizur

December 23, 2022 at 1:44 pm #106573

Gerladine
Participant

tengo el mismo problema no me esta funcionando el cambio de estado

December 23, 2022 at 8:23 pm #106589

Moshtafizur
Moderator
Plugin Support

Hi Garladine,

I am really sorry to know you are experiencing problems.

I couldn’t reproduce the issue on our end. The plugin seems to be working properly. Would it be possible for you to share your WordPress dashboard access so that we can check it for you? Then please send us your login credentials to [email protected].

Kind regards,
Moshtafizur
Author

Posts

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