- Support forum for the WooCommerce Additional Custom Emails & Recipients.
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We have it set up to get a custom email for a test product (its for donations) but keep getting the regular default email.
Anybody?
Can you please tell me if there is something I have missed in the settings?”
It’s set to New Order, Status updated to, and order.
under custom triggers this has been tried: woocommerce_payment_complete woocommerce_checkout_order_processed|Checkout order processedHi there,
Sorry for the late reply.
It might be a setup issue. In order to assist you further, would it be possible for you to provide us with access to your WordPress dashboard? This will allow us to investigate the issue more closely and understand what might be causing the problem. If that’s okay with you, please send your login credentials to [email protected]. Please include the link to this conversation when sending the login details.
Ok we have sent an email with login info. It appears to work on updating status but it still sends out the invoice email and we need it to only send the custom one. Perhaps we are not finding the right trigger?
it was sent from [email protected] same as our account to [email protected] the one on your page. Do you need us to send again?
We still need some way to get the woocommerce invoice to not send only when the plugin trigger kicks in on donations.Is anyone home?
I don’t know if you got my last message, but we REALLY need to know how to disable the default WooCommerce receipt from sending a copy at the same time that our custom receipt goes out. We do not want customers getting two different receipts for one purchase! Please let us know ASAP. Thank you.
Hi there,
I am really sorry to know you are experiencing problems.
I have escalated this with our development team. They will get back to you as soon as they can.
Kind regards,
MoshtafizurHi, @weatherly-boehmer,
how to disable the default WooCommerce receipt from sending a copy at the same time that our custom receipt goes out.
Since the plugin v2.7.3, it’s now possible to disable the default emails with the “Stop emails” option (in “WooCommerce > Settings > Emails > Custom email #X > Advanced Options”).
Hi, @getmilk-team,
default triggers are not sending the emails. only when I manually trigger from the order.
Would it be possible to share access to your site so I could log in and check what’s going on (my email is [email protected])?
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