Plugin not working – Invalid VAT

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #105288
    Roberto
    Participant

    Hello. today I made some test in my site for reasons not connected to this plugin.

    From the second test the plugin didn’t work anymore.

    I deactivated all plugin but the problem is still present.

    Seems like if the vat number is wrong but I’m sure that the number is right.

    The plugin works independently from vat policy in my site. Right?

    • This topic was modified 11 months, 2 weeks ago by Omar Dabbas.
    #105289
    WPWhale
    Moderator

    Hey Roberto,

    The plugin validates directly with official EU database, so if it’s not validating it (while it’s valid on official website), it might be a setting issue (and in rare cases a bug).

    Would you be able to share access to your store so we can check the logs & settings? Reach us at [email protected] please.

    Omar

Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.